LISI Medical
Overview
2600 Skypark Dr, Torrance, CA 90505, USA LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety. This mindset is represented at every level of our company and by all of our team members. We focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, our company is growing fast and always welcoming new talents. Summary
The Customer Service Representative II will consistently and successfully interact with and assist customers to provide information in response to inquiries about products, pricing, lead times, services, handles and resolve complaints. Act as the liaison between the customer and LISI Aerospace. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Essential Duties and Responsibilities
Respond to requests for quotations by providing price, lead-time, available certifications and prints if necessary for the customer’s fastener requirements in a timely manner. Request and collect market intel on current pricing and lead times from customers to relay to Operations, Sales Management and Marketing to understand trends in price, lead times and end-user needs. Assist customers with the status of their open purchase orders by providing current ship dates, shipment information, and delays; research for possible assistance. Update LISI team members (Operations, Engineering, Regional Sales Managers) with customer specifications, technical documents and end-user clauses. Enter new purchase orders and purchase order changes while communicating with the customer and coordinating within LISI Operations. Engage in a courteous, practical manner when conducting company business at all times. Assist and resolve problems and inconsistencies and suggest corrective actions. Provide excellent customer service at all times, including difficult situations. Perform administrative clerical duties including filing, data entry and copying documents. Perform, evaluate and determine root causes of sales order discrepancies and work with all levels of team members to resolve customer issues. Comply with Federal, Local, and State regulations, as well as LISI Aerospace and HSE procedures. Attend all training provided and adhere to HSE procedures, policies, and plans; conform to reporting requirements and safe operating procedures. Bring any known or suspected nonconformances to management’s attention immediately. Continually seek opportunities to improve HSE performance by establishing objectives, measuring progress, and reporting results. Perform and assist with special projects as necessary. Ways of Working, Experience, and Behaviors
To perform the job successfully, individuals should demonstrate the following competencies: Analytical
– Familiar with department information; uses intuition and experience to supplement data; understands workflows and procedures. Technical Skills
– Understands and has excellent customer service skills; understands pricing, planning processes, procedures, and practices; working knowledge of administrative clerical skills. Oral Communication
– Speaks clearly and persuasively; listens intently; provides clear and pleasant responses; presents concepts clearly; participates in meetings. Team Work
– Balances team and individual responsibilities; open to others’ views; provides and welcomes feedback; fosters a positive team spirit. Business Acumen
– Understands impact of decisions on profitability; knows market and competition; aligns work with strategic goals. Cost Consciousness
– Works within budget; seeks cost-saving measures; conserves resources. Adaptability
– Adapts to changes; manages competing demands; handles change and delays. Planning/Organizing
– Prioritizes and plans work; uses time efficiently; plans resources effectively; sets goals and follows action plans. Professionalism
– Communicates tactfully; remains composed under pressure; treats others with respect; accepts responsibility and follows through on commitments. Supervisory Responsibilities
This position has no supervisory responsibilities. Essential Job Requirements, Skills, and Abilities
Education and/or Experience High school diploma with Business Administration Certificate from college or technical school or equivalent combination of education and experience. A minimum of one to two years related experience and/or training; or equivalent combination of education and experience in a fastener industry. Fundamental working knowledge of administrative clerical skills in sales and marketing. Computer Skills Proficiency in Microsoft Office, database software, internet; payroll systems and/or project management software. Ability to read and comprehend simple instructions and memos; write simple correspondence; present information effectively in one-on-one and small group settings. Mathematical, Reasoning skills Ability to perform basic arithmetic operations and apply common sense understanding to carry out simple instructions and solve problems with a few concrete variables. Certificates, Licenses, Registrations None. Physical Demands, Work Environment, Health and Safety
Physical Demands Reasonable accommodations may be made. Frequent standing, walking and sitting; eye-hand coordination; manual dexterity; reaching; occasional lifting up to 10 pounds; normal vision and hearing. Work Environment
- Moderate noise level; reasonable accommodations available. Safety and Environmental
Compliance with safety, environmental and hazardous materials regulations; PPE as required. Benefits
Medical, Dental, Vision, FSA/HSA, 401K Matching, Vacation Pay, Sick Pay, Education Reimbursement Salary: $23.00 - $31.00 per hour LISI is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 2600 Skypark Dr, Torrance, CA 90505, USA
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2600 Skypark Dr, Torrance, CA 90505, USA LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety. This mindset is represented at every level of our company and by all of our team members. We focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, our company is growing fast and always welcoming new talents. Summary
The Customer Service Representative II will consistently and successfully interact with and assist customers to provide information in response to inquiries about products, pricing, lead times, services, handles and resolve complaints. Act as the liaison between the customer and LISI Aerospace. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Essential Duties and Responsibilities
Respond to requests for quotations by providing price, lead-time, available certifications and prints if necessary for the customer’s fastener requirements in a timely manner. Request and collect market intel on current pricing and lead times from customers to relay to Operations, Sales Management and Marketing to understand trends in price, lead times and end-user needs. Assist customers with the status of their open purchase orders by providing current ship dates, shipment information, and delays; research for possible assistance. Update LISI team members (Operations, Engineering, Regional Sales Managers) with customer specifications, technical documents and end-user clauses. Enter new purchase orders and purchase order changes while communicating with the customer and coordinating within LISI Operations. Engage in a courteous, practical manner when conducting company business at all times. Assist and resolve problems and inconsistencies and suggest corrective actions. Provide excellent customer service at all times, including difficult situations. Perform administrative clerical duties including filing, data entry and copying documents. Perform, evaluate and determine root causes of sales order discrepancies and work with all levels of team members to resolve customer issues. Comply with Federal, Local, and State regulations, as well as LISI Aerospace and HSE procedures. Attend all training provided and adhere to HSE procedures, policies, and plans; conform to reporting requirements and safe operating procedures. Bring any known or suspected nonconformances to management’s attention immediately. Continually seek opportunities to improve HSE performance by establishing objectives, measuring progress, and reporting results. Perform and assist with special projects as necessary. Ways of Working, Experience, and Behaviors
To perform the job successfully, individuals should demonstrate the following competencies: Analytical
– Familiar with department information; uses intuition and experience to supplement data; understands workflows and procedures. Technical Skills
– Understands and has excellent customer service skills; understands pricing, planning processes, procedures, and practices; working knowledge of administrative clerical skills. Oral Communication
– Speaks clearly and persuasively; listens intently; provides clear and pleasant responses; presents concepts clearly; participates in meetings. Team Work
– Balances team and individual responsibilities; open to others’ views; provides and welcomes feedback; fosters a positive team spirit. Business Acumen
– Understands impact of decisions on profitability; knows market and competition; aligns work with strategic goals. Cost Consciousness
– Works within budget; seeks cost-saving measures; conserves resources. Adaptability
– Adapts to changes; manages competing demands; handles change and delays. Planning/Organizing
– Prioritizes and plans work; uses time efficiently; plans resources effectively; sets goals and follows action plans. Professionalism
– Communicates tactfully; remains composed under pressure; treats others with respect; accepts responsibility and follows through on commitments. Supervisory Responsibilities
This position has no supervisory responsibilities. Essential Job Requirements, Skills, and Abilities
Education and/or Experience High school diploma with Business Administration Certificate from college or technical school or equivalent combination of education and experience. A minimum of one to two years related experience and/or training; or equivalent combination of education and experience in a fastener industry. Fundamental working knowledge of administrative clerical skills in sales and marketing. Computer Skills Proficiency in Microsoft Office, database software, internet; payroll systems and/or project management software. Ability to read and comprehend simple instructions and memos; write simple correspondence; present information effectively in one-on-one and small group settings. Mathematical, Reasoning skills Ability to perform basic arithmetic operations and apply common sense understanding to carry out simple instructions and solve problems with a few concrete variables. Certificates, Licenses, Registrations None. Physical Demands, Work Environment, Health and Safety
Physical Demands Reasonable accommodations may be made. Frequent standing, walking and sitting; eye-hand coordination; manual dexterity; reaching; occasional lifting up to 10 pounds; normal vision and hearing. Work Environment
- Moderate noise level; reasonable accommodations available. Safety and Environmental
Compliance with safety, environmental and hazardous materials regulations; PPE as required. Benefits
Medical, Dental, Vision, FSA/HSA, 401K Matching, Vacation Pay, Sick Pay, Education Reimbursement Salary: $23.00 - $31.00 per hour LISI is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 2600 Skypark Dr, Torrance, CA 90505, USA
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