Tapestry, Inc.
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Overview Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what\'s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title Associate Selling Store Leader (Manager)
Primary Purpose The successful individual will leverage their proficiency in retail to drive store performance and deliver exceptional customer service.
Responsibilities
Client & Service Expert: Develop business-driving initiatives that build repeat business or attract new customers. Communicate and achieve store productivity targets including sales per hour, ADT, UP/T, and capture rate. Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment; provide coaching on the sales training process to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent: Assist Senior Store Leader/Area Leader with achieving financial success through improved results. Assume Store Leader role in the manager\'s absence, if applicable. Lead by example with personal sales goals. Educate the team on product, sales plans, personal goals, and measurable statistics; coach to these metrics to maximize business. Network in the community to fill openings efficiently; build a bench for future promotions. Ensure open positions are posted and managed through iCIMS. Onboard new team members through 30/60/90 touch bases; conduct ongoing performance reviews and monthly follow-ups. Use mid-year and annual reviews for development and advancement; address performance concerns promptly with HR involvement as needed.
Building Brand Equity: Communicate the kate spade new york brand aesthetic and lifestyle to the sales team and customers. Maintain brand and operating standards to support brand consistency. Implement visual merchandising directives and store presentation standards. Report sell-through, stock position, business trends, product issues, and customer feedback to Senior Store Leader/Area Leader to improve service and sales.
Operational Excellence: Manage store opening/closing procedures, bank deposits, register operations, and facility security. Assist with payroll budget by scheduling efficiently. Enforce company policies and loss prevention. Manage POS transactions and partner with warehouse for workload planning, markdowns, and merchandise flow. Maintain office and facility organization.
Requirements
Professional sales development and exceptional interpersonal skills
Strong leadership; effective communication with all levels and clients
Ability to analyze selling reports, identify trends, and respond quickly
Decision-making and conflict mediation within a team environment
Proficient in Windows software (Excel, Word, Outlook)
Qualifications
Minimum 3 years of management experience in a comparable retail environment
College degree preferred
Prior luxury goods experience preferred
Physical Requirements
Available to work store schedule, including evenings and weekends
Standing for extended periods; able to lift boxes up to 40 pounds; comfortable climbing ladders
Our Competencies For All Employees: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity.
For People Managers: Strategic Agility; Building Effective Teams; Managerial Courage. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly. For People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams.
Equal Opportunity Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status.
ADA Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. To request accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE: $22.50 to $37.25
Benefits: Health benefits (medical, dental, vision); life and disability insurance; 401(k); paid time off for wellness and vacations. Discounts on products and incentive compensation may apply.
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Overview Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what\'s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title Associate Selling Store Leader (Manager)
Primary Purpose The successful individual will leverage their proficiency in retail to drive store performance and deliver exceptional customer service.
Responsibilities
Client & Service Expert: Develop business-driving initiatives that build repeat business or attract new customers. Communicate and achieve store productivity targets including sales per hour, ADT, UP/T, and capture rate. Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment; provide coaching on the sales training process to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent: Assist Senior Store Leader/Area Leader with achieving financial success through improved results. Assume Store Leader role in the manager\'s absence, if applicable. Lead by example with personal sales goals. Educate the team on product, sales plans, personal goals, and measurable statistics; coach to these metrics to maximize business. Network in the community to fill openings efficiently; build a bench for future promotions. Ensure open positions are posted and managed through iCIMS. Onboard new team members through 30/60/90 touch bases; conduct ongoing performance reviews and monthly follow-ups. Use mid-year and annual reviews for development and advancement; address performance concerns promptly with HR involvement as needed.
Building Brand Equity: Communicate the kate spade new york brand aesthetic and lifestyle to the sales team and customers. Maintain brand and operating standards to support brand consistency. Implement visual merchandising directives and store presentation standards. Report sell-through, stock position, business trends, product issues, and customer feedback to Senior Store Leader/Area Leader to improve service and sales.
Operational Excellence: Manage store opening/closing procedures, bank deposits, register operations, and facility security. Assist with payroll budget by scheduling efficiently. Enforce company policies and loss prevention. Manage POS transactions and partner with warehouse for workload planning, markdowns, and merchandise flow. Maintain office and facility organization.
Requirements
Professional sales development and exceptional interpersonal skills
Strong leadership; effective communication with all levels and clients
Ability to analyze selling reports, identify trends, and respond quickly
Decision-making and conflict mediation within a team environment
Proficient in Windows software (Excel, Word, Outlook)
Qualifications
Minimum 3 years of management experience in a comparable retail environment
College degree preferred
Prior luxury goods experience preferred
Physical Requirements
Available to work store schedule, including evenings and weekends
Standing for extended periods; able to lift boxes up to 40 pounds; comfortable climbing ladders
Our Competencies For All Employees: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity.
For People Managers: Strategic Agility; Building Effective Teams; Managerial Courage. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly. For People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams.
Equal Opportunity Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status.
ADA Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. To request accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE: $22.50 to $37.25
Benefits: Health benefits (medical, dental, vision); life and disability insurance; 401(k); paid time off for wellness and vacations. Discounts on products and incentive compensation may apply.
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