Lewis | James Professional
Functional Business Analyst (Charlotte, NC)
Lewis | James Professional, Charlotte, North Carolina, United States, 28245
Functional Business Analyst
Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Functional Business Analyst for a contract to hire opportunity with a financial services client.
Responsibilities
Partner closely with the Consumer Collections Operations team to analyze business needs and translate them into system requirements.
Serve as a functional expert for CACS (CGI Credit Studio for Collections) — managing workflow configurations, user access, system updates, and issue resolution.
Support and enhance Speedpay integrations for payment processing, ensuring accurate functionality and a seamless customer experience.
Collaborate with IT, vendors, and operations teams to troubleshoot issues, validate system changes, and coordinate testing and deployment activities.
Document business processes, requirements, and system specifications to support governance and operational readiness.
Provide user support and training for collections systems as needed.
Identify and recommend opportunities for process automation or efficiency improvements within the collections workflow.
Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience).
Experience as a Business Analyst, Systems Analyst, or Functional Analyst — ideally within consumer collections, lending, or financial services.
Hands‑on experience with CACS (CGI Credit Studio) required; experience with Speedpay strongly preferred.
Strong understanding of collections processes, workflows, and call center operations.
Proficiency in documenting functional requirements, test plans, and process flows.
Excellent communication and stakeholder management skills.
Experience supporting large enterprise systems in partnership with operations teams.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4309. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4309. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
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Responsibilities
Partner closely with the Consumer Collections Operations team to analyze business needs and translate them into system requirements.
Serve as a functional expert for CACS (CGI Credit Studio for Collections) — managing workflow configurations, user access, system updates, and issue resolution.
Support and enhance Speedpay integrations for payment processing, ensuring accurate functionality and a seamless customer experience.
Collaborate with IT, vendors, and operations teams to troubleshoot issues, validate system changes, and coordinate testing and deployment activities.
Document business processes, requirements, and system specifications to support governance and operational readiness.
Provide user support and training for collections systems as needed.
Identify and recommend opportunities for process automation or efficiency improvements within the collections workflow.
Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience).
Experience as a Business Analyst, Systems Analyst, or Functional Analyst — ideally within consumer collections, lending, or financial services.
Hands‑on experience with CACS (CGI Credit Studio) required; experience with Speedpay strongly preferred.
Strong understanding of collections processes, workflows, and call center operations.
Proficiency in documenting functional requirements, test plans, and process flows.
Excellent communication and stakeholder management skills.
Experience supporting large enterprise systems in partnership with operations teams.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4309. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4309. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
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