Spire Hospitality
Overview
The Los Angeles Marriott Burbank Airport is seeking a
dynamic and experienced Front Office Manager
to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions! COMPENSATION : $80k-$87k Annually
Responsibilities
Manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and monitoring performance to ensure adherence to service and productivity standards and guest satisfaction.
Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
Communicate with guests and employees to answer questions and provide clear direction; organize, conduct and/or attend meetings to disseminate pertinent information.
Implement and monitor all corporate/brand marketing programs.
Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Assist in check-in/check-out of guests or related guest service activities.
Perform other duties as requested, including special guest requests.
Participate in Manager on Duty program requiring weekend stay-over and monitoring throughout the hotel to troubleshoot problems.
Qualifications
Considerable knowledge of computer systems for registration, reservations and backup systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
Ability to read, write, speak and understand the English language to communicate with guests and employees.
Thorough organization and supervisory skills, proficient in accomplishing tasks.
Ability to develop subordinates to enhance advancement in the hotel and company.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, with patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Education and Training
Any combination of education and experience that provides the required knowledge, skills and abilities. College education preferred.
Licenses or certificates: CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
Training and Experience: Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.
Physical Demands and Working Conditions
Physical Demands:
Sedentary work with occasional exertion; ability to lift up to 10 pounds occasionally as described in the original role description.
Environmental Conditions:
Inside work; protected from weather conditions but subject to temperature changes.
Other
Regular attendance is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect business needs.
All associates must comply with rules and regulations for the safe and efficient operation of hotel facilities; violations may lead to disciplinary action up to termination.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Additional language ability preferred.
*Spire Hospitality participates in E-Verify*
#J-18808-Ljbffr
The Los Angeles Marriott Burbank Airport is seeking a
dynamic and experienced Front Office Manager
to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions! COMPENSATION : $80k-$87k Annually
Responsibilities
Manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and monitoring performance to ensure adherence to service and productivity standards and guest satisfaction.
Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
Communicate with guests and employees to answer questions and provide clear direction; organize, conduct and/or attend meetings to disseminate pertinent information.
Implement and monitor all corporate/brand marketing programs.
Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Assist in check-in/check-out of guests or related guest service activities.
Perform other duties as requested, including special guest requests.
Participate in Manager on Duty program requiring weekend stay-over and monitoring throughout the hotel to troubleshoot problems.
Qualifications
Considerable knowledge of computer systems for registration, reservations and backup systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
Ability to read, write, speak and understand the English language to communicate with guests and employees.
Thorough organization and supervisory skills, proficient in accomplishing tasks.
Ability to develop subordinates to enhance advancement in the hotel and company.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, with patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Education and Training
Any combination of education and experience that provides the required knowledge, skills and abilities. College education preferred.
Licenses or certificates: CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
Training and Experience: Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.
Physical Demands and Working Conditions
Physical Demands:
Sedentary work with occasional exertion; ability to lift up to 10 pounds occasionally as described in the original role description.
Environmental Conditions:
Inside work; protected from weather conditions but subject to temperature changes.
Other
Regular attendance is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect business needs.
All associates must comply with rules and regulations for the safe and efficient operation of hotel facilities; violations may lead to disciplinary action up to termination.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Additional language ability preferred.
*Spire Hospitality participates in E-Verify*
#J-18808-Ljbffr