State of Tennessee
DRIVER SERVICES BRANCH MANAGER 1 - 10252025-72522
State of Tennessee, Nashville, Tennessee, United States
Driver Services Branch Manager 1 - 10252025-72522
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Job Information
Opening Date/Time: 10/25/2025 12:00AM Central Time
Closing Date/Time: 11/02/2025 11:59PM Central Time
Salary (Monthly): $3,631.00 - $5,434.00
Salary (Annually): $43,572.00 - $65,208.00
Job Type: Full-Time
Location: Memphis, TN
Department: Safety and Homeland Security
Division: Driver License Issuance
County: Shelby County
Qualifications
Education: Equivalent to graduation from a standard high school.
Experience: Equivalent to two years of customer service work. Additional coursework at an accredited college or university may substitute one year of the required experience.
Background and Security Requirements
This position requires a criminal background check.
Applicants for this class must provide a background clearance application including release of all records involving any criminal history and submitting a fingerprint-based and name-based criminal history records check.
Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses).
Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any interim disqualifying criminal offense listed in section 1572.103(b) of the CFR.
Not have been released from incarceration within the 5 years preceding the date of application for any interim disqualifying criminal offense listed in section 1572.103(b) of the CFR.
Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the CFR.
Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.
Responsibilities
Provides supervision to staff working at a Driver Services Center. Discusses and resolves job performance issues, evaluates employee performance, provides training, and guides employees in handling complex problems. Prepares work schedules and duty assignments and makes recommendations on employment, retention, promotion, dismissal, and other personnel actions.
Supervises the administration of driving tests (vision, written, and road) and ensures applicants' qualifications for various commercial and non-commercial licenses to operate various motor vehicles. Supervises collection of appropriate fees and identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card) and verification of their legitimacy.
Addresses customer complaints and questions and checks to ensure that appropriate changes were made to resolve them. Forwards complaints from the public and/or staff to the Office of Professional Accountability as required.
Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Supervises office operations, including data entry, inventory management, and equipment maintenance. Prepares bank deposits and takes deposits to bank. Arranges for purchase or repair of furnishings or equipment.
Resolves customer complaints, ensures adherence to procedures, and makes staffing and procedural recommendations to management.
Coordinates with other departments and ensures effective communication of Department of Safety and Homeland Security policies and procedures to staff and the public.
Advises the public on licensing laws, procedures, and responsibilities, and maintains contact with applicants and the public to explain motor vehicle operation laws.
Competencies (KSA's)
Customer Focus
Decision Quality
Instills Trust
Builds Effective Teams
Manages Conflict
Knowledge
Clerical
Customer and Personal Service
English Language
Personnel and Human Resources
Administration and Management
Skills
Active Learning and Listening
Critical Thinking
Coordination
Social Perceptiveness
Instructing
Abilities
Deductive Reasoning
Written Comprehension
Speech Recognition
Perceptual Speed
Number Facility
Tools & Equipment
Computerized Cashier System
Standard Office Equipment
Digital Camera
Motor Vehicles
Computer Testing System
Driver Standards
A valid driver's license.
For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
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Job Information
Opening Date/Time: 10/25/2025 12:00AM Central Time
Closing Date/Time: 11/02/2025 11:59PM Central Time
Salary (Monthly): $3,631.00 - $5,434.00
Salary (Annually): $43,572.00 - $65,208.00
Job Type: Full-Time
Location: Memphis, TN
Department: Safety and Homeland Security
Division: Driver License Issuance
County: Shelby County
Qualifications
Education: Equivalent to graduation from a standard high school.
Experience: Equivalent to two years of customer service work. Additional coursework at an accredited college or university may substitute one year of the required experience.
Background and Security Requirements
This position requires a criminal background check.
Applicants for this class must provide a background clearance application including release of all records involving any criminal history and submitting a fingerprint-based and name-based criminal history records check.
Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses).
Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any interim disqualifying criminal offense listed in section 1572.103(b) of the CFR.
Not have been released from incarceration within the 5 years preceding the date of application for any interim disqualifying criminal offense listed in section 1572.103(b) of the CFR.
Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the CFR.
Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.
Responsibilities
Provides supervision to staff working at a Driver Services Center. Discusses and resolves job performance issues, evaluates employee performance, provides training, and guides employees in handling complex problems. Prepares work schedules and duty assignments and makes recommendations on employment, retention, promotion, dismissal, and other personnel actions.
Supervises the administration of driving tests (vision, written, and road) and ensures applicants' qualifications for various commercial and non-commercial licenses to operate various motor vehicles. Supervises collection of appropriate fees and identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card) and verification of their legitimacy.
Addresses customer complaints and questions and checks to ensure that appropriate changes were made to resolve them. Forwards complaints from the public and/or staff to the Office of Professional Accountability as required.
Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Supervises office operations, including data entry, inventory management, and equipment maintenance. Prepares bank deposits and takes deposits to bank. Arranges for purchase or repair of furnishings or equipment.
Resolves customer complaints, ensures adherence to procedures, and makes staffing and procedural recommendations to management.
Coordinates with other departments and ensures effective communication of Department of Safety and Homeland Security policies and procedures to staff and the public.
Advises the public on licensing laws, procedures, and responsibilities, and maintains contact with applicants and the public to explain motor vehicle operation laws.
Competencies (KSA's)
Customer Focus
Decision Quality
Instills Trust
Builds Effective Teams
Manages Conflict
Knowledge
Clerical
Customer and Personal Service
English Language
Personnel and Human Resources
Administration and Management
Skills
Active Learning and Listening
Critical Thinking
Coordination
Social Perceptiveness
Instructing
Abilities
Deductive Reasoning
Written Comprehension
Speech Recognition
Perceptual Speed
Number Facility
Tools & Equipment
Computerized Cashier System
Standard Office Equipment
Digital Camera
Motor Vehicles
Computer Testing System
Driver Standards
A valid driver's license.
For the past five years, the candidate's driver record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
#J-18808-Ljbffr