TransChicago Truck Group
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TransChicago Truck Group is a leader in truck and truck-related products and services. Our mission is to continually seek better ways of doing business to differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.
Position Summary:
The Service Advisor is responsible for managing communication between the customer and the service department regarding vehicle repair needs. They help customers understand the purpose of repairs, relevant costs, advise on supplemental services, and provide repair status updates consistently.
Essential Functions & Responsibilities:
Greet customers and initiate the write-up process by verifying:
Owner of the vehicle and contact information, Owner’s preferred method of communication, Method of payment or purchase order number, Who’s authorized to approve repairs and future payments, If the unit is under warranty and if there are any open campaigns or recalls, Customer’s specific concerns
Perform inspections of customer equipment and document service needs based on findings. Create repair order in DMS and secure customer signature. Notify foreman and parts department of incoming work and update comments in Decisiv through workflow. Communicate updates from customer to foreman in Decisiv, ensuring all proper documentation is attached. Convey diagnosis updates from shop and upsell additional repairs recommended by technicians. Ensure vehicles are parked in designated areas, verify units are locked, and keys are secured and easily located. Manage Work in Process and update customers regularly. Track the status of all trucks in the shop and provide customers with updates via their preferred communication method. Obtain customer approvals, provide estimates, book, and close all retail service tickets. Assist with closing other repair orders as needed. Answer phones and greet customers professionally and warmly. Act as liaison between the Service Department and customers, communicating all pertinent information. Keep customers informed throughout the invoicing process. Encourage positive survey responses. Required Knowledge, Skills & Abilities: Strong customer service skills with compassion for customers. Ability to work well with diverse personalities and emotional states. Excellent oral and written communication skills, with detailed documentation. Mechanical inclination and attention to detail. Commitment to completing Service Advisor training in ARC, Decisiv, and Procede. Valid driver’s license and ability to meet insurance requirements. Compensation:
$40,000 base salary plus commission based on repair order tickets written. Medical Insurance Vision Insurance Life and AD&D Insurance Disability Insurance Flexible Spending Account (FSA) 401(k) with company match Paid Time Off (PTO) Paid Sick Time Paid Holidays Additional voluntary benefits including EAP, Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance TransChicago Truck Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected classes. Seniority level
Entry level Employment type
Full-time Job function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Owner of the vehicle and contact information, Owner’s preferred method of communication, Method of payment or purchase order number, Who’s authorized to approve repairs and future payments, If the unit is under warranty and if there are any open campaigns or recalls, Customer’s specific concerns
Perform inspections of customer equipment and document service needs based on findings. Create repair order in DMS and secure customer signature. Notify foreman and parts department of incoming work and update comments in Decisiv through workflow. Communicate updates from customer to foreman in Decisiv, ensuring all proper documentation is attached. Convey diagnosis updates from shop and upsell additional repairs recommended by technicians. Ensure vehicles are parked in designated areas, verify units are locked, and keys are secured and easily located. Manage Work in Process and update customers regularly. Track the status of all trucks in the shop and provide customers with updates via their preferred communication method. Obtain customer approvals, provide estimates, book, and close all retail service tickets. Assist with closing other repair orders as needed. Answer phones and greet customers professionally and warmly. Act as liaison between the Service Department and customers, communicating all pertinent information. Keep customers informed throughout the invoicing process. Encourage positive survey responses. Required Knowledge, Skills & Abilities: Strong customer service skills with compassion for customers. Ability to work well with diverse personalities and emotional states. Excellent oral and written communication skills, with detailed documentation. Mechanical inclination and attention to detail. Commitment to completing Service Advisor training in ARC, Decisiv, and Procede. Valid driver’s license and ability to meet insurance requirements. Compensation:
$40,000 base salary plus commission based on repair order tickets written. Medical Insurance Vision Insurance Life and AD&D Insurance Disability Insurance Flexible Spending Account (FSA) 401(k) with company match Paid Time Off (PTO) Paid Sick Time Paid Holidays Additional voluntary benefits including EAP, Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance TransChicago Truck Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected classes. Seniority level
Entry level Employment type
Full-time Job function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr