Energy Jobline ZR
Customer Service Specialist: Las Vegas Market in Las Vegas
Energy Jobline ZR, Las Vegas, Nevada, us, 89105
About the Role
As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering hours late morning through evening and weekend hours) to ensure 86 customers are supported whenever a service need arises.
This will be a hybrid remote/in person role working at our office Las Vegas, NV.
Responsibilities
Promptly respond to customer requests by phone, text message, email, chat, and portal.
Communicate with customers and vendors to identify the root cause of an issue.
Troubleshoot equipment repairs with customers in real time.
Solve complex problems, both technical and non-technical in nature.
Coordinate service visits and repairs to ensure optimal customer uptime.
Utilize data insights and service history to provide consultative feedback to customers.
Resolve time sensitive tasks in an expeditious manner.
Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
Take pride in delivering high quality service and written documentation.
Grow relationships with our customers and vendors.
Ensure customer and vendor satisfaction and provide world-class support.
Champion the voice of the customer in collaboration with other 86 teams.
Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.
Qualifications
3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
At least 1-year of restaurant experience (can be FOH or BOH).
Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
Strong organizational skills with the ability to juggle competing priorities.
Strong analytical and problem solving skills.
Superb written and verbal customer handling skills.
High attention to detail.
Ability to work successfully within a fast-paced, time sensitive environment.
Strong technical skills (Google Suite, Excel).
Personal accountability and the ability to self-manage.
Outside-the-box thinker.
Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays.
Spanish proficiency is a plus.
We do not require
A college degree or high GPA.
Tools: We'll provide you with your computer, monitor, and everything you need.
Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
Compensation & Benefits
Company-provided equipment (computer; monitor; tools)
Competitive base pay in line with the Chicago market. The starting hourly rate is $26.45+ ($55,000+ annually). Benefits package (separate from base pay) totals ~$10K, including up to $800 monthly for health, dental, vision, and life insurance plans.
Flex spending account for family and child care.
Employee assistance programs.
401(k) plan with up to 3% matching.
Unlimited PTO, following an introductory 90‑day work period, with generous paid parental and sick leave policy.
Regular fun team‑building events both virtually across departments and IRL.
Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!
The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to hiring across all backgrounds and ensuring inclusivity in everything we do.
*If you require reasonable accommodations to participate in our interview process, please let us know.*
#J-18808-Ljbffr
This will be a hybrid remote/in person role working at our office Las Vegas, NV.
Responsibilities
Promptly respond to customer requests by phone, text message, email, chat, and portal.
Communicate with customers and vendors to identify the root cause of an issue.
Troubleshoot equipment repairs with customers in real time.
Solve complex problems, both technical and non-technical in nature.
Coordinate service visits and repairs to ensure optimal customer uptime.
Utilize data insights and service history to provide consultative feedback to customers.
Resolve time sensitive tasks in an expeditious manner.
Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
Take pride in delivering high quality service and written documentation.
Grow relationships with our customers and vendors.
Ensure customer and vendor satisfaction and provide world-class support.
Champion the voice of the customer in collaboration with other 86 teams.
Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.
Qualifications
3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
At least 1-year of restaurant experience (can be FOH or BOH).
Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
Strong organizational skills with the ability to juggle competing priorities.
Strong analytical and problem solving skills.
Superb written and verbal customer handling skills.
High attention to detail.
Ability to work successfully within a fast-paced, time sensitive environment.
Strong technical skills (Google Suite, Excel).
Personal accountability and the ability to self-manage.
Outside-the-box thinker.
Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays.
Spanish proficiency is a plus.
We do not require
A college degree or high GPA.
Tools: We'll provide you with your computer, monitor, and everything you need.
Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
Compensation & Benefits
Company-provided equipment (computer; monitor; tools)
Competitive base pay in line with the Chicago market. The starting hourly rate is $26.45+ ($55,000+ annually). Benefits package (separate from base pay) totals ~$10K, including up to $800 monthly for health, dental, vision, and life insurance plans.
Flex spending account for family and child care.
Employee assistance programs.
401(k) plan with up to 3% matching.
Unlimited PTO, following an introductory 90‑day work period, with generous paid parental and sick leave policy.
Regular fun team‑building events both virtually across departments and IRL.
Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!
The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to hiring across all backgrounds and ensuring inclusivity in everything we do.
*If you require reasonable accommodations to participate in our interview process, please let us know.*
#J-18808-Ljbffr