ProSidian Consulting, LLC
Entry Level Customer Service Manager Customer Service Manager COC0028027
ProSidian Consulting, LLC, Charlotte, North Carolina, United States, 28245
Overview
ProSidian Seeks a Entry Level Customer Service Manager | Customer Service Manager [COC0028027] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
Responsibilities and Duties
Supervise daily operations of service teams.
Coach and develop team members.
Monitor service metrics.
Qualifications Desired Qualifications For Entry Level Customer Service Manager | Customer Service Manager [COC0028027] (COC0028027) Candidates:
3+ years customer service experience, 1+ year supervisory.
Education / Experience
Associate’s degree or equivalent experience.
Skills Required
Leadership, performance monitoring, conflict resolution.
Competencies Required
Accountability, communication, adaptability.
Ancillary Details Of The Roles
Oversees scheduling and staffing.
Implements new service procedures.
Other Details
Works closely with quality assurance teams.
Technical / Cross Cuttings #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke
Benefits and Highlights ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:
Competitive Compensation:
The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
Group Medical Health Insurance Benefits:
ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits:
ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan:
401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and PTO:
Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs:
Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
Purchasing Discounts & Savings Plans:
We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program with discounts on products and services.
Security Clearance:
Security Clearance is required for Engagement Teams handling sensitive engagements in the Federal Marketplace.
Referral and Incentive Programs:
Referral bonuses and performance incentives are part of the compensation structure.
Flexible Spending Account:
FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis.
Supplemental Life/AD&D:
Optional life insurance and accidental death and dismemberment coverage are available.
Disability Insurance:
Short- and long-term disability coverage is provided.
Additional Information See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the I Hire Military Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
HONOR ABOVE ALL — success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.
For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com
ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED .
Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
#J-18808-Ljbffr
ProSidian Seeks a Entry Level Customer Service Manager | Customer Service Manager [COC0028027] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
Responsibilities and Duties
Supervise daily operations of service teams.
Coach and develop team members.
Monitor service metrics.
Qualifications Desired Qualifications For Entry Level Customer Service Manager | Customer Service Manager [COC0028027] (COC0028027) Candidates:
3+ years customer service experience, 1+ year supervisory.
Education / Experience
Associate’s degree or equivalent experience.
Skills Required
Leadership, performance monitoring, conflict resolution.
Competencies Required
Accountability, communication, adaptability.
Ancillary Details Of The Roles
Oversees scheduling and staffing.
Implements new service procedures.
Other Details
Works closely with quality assurance teams.
Technical / Cross Cuttings #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke
Benefits and Highlights ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:
Competitive Compensation:
The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
Group Medical Health Insurance Benefits:
ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits:
ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan:
401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and PTO:
Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs:
Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
Purchasing Discounts & Savings Plans:
We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program with discounts on products and services.
Security Clearance:
Security Clearance is required for Engagement Teams handling sensitive engagements in the Federal Marketplace.
Referral and Incentive Programs:
Referral bonuses and performance incentives are part of the compensation structure.
Flexible Spending Account:
FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis.
Supplemental Life/AD&D:
Optional life insurance and accidental death and dismemberment coverage are available.
Disability Insurance:
Short- and long-term disability coverage is provided.
Additional Information See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the I Hire Military Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
HONOR ABOVE ALL — success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.
For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com
ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED .
Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
#J-18808-Ljbffr