Traka (Assa Abloy)
Customer Service ManagerCustomer Service Manage, supervise, and oversee the training of customer service, application, and warranty employees.
Provide encouragement of excellent customer service, motivation, support and production application training to the Customer Service team as well as the distribution network.
Responsible for overseeing customer management including customer requests, customer issues, and customer questions. Work with Sales, Operations, Materials, Engineering and other departments about date management, special requests, freight, and other customer needs. Manage, supervise, and oversee the training of customer service, project coordination, application, and warranty employees.
Provide encouragement of excellent customer service, motivation, support and production application training to the Project Coordination team.
Implement and enforce existing project coordination processes and requirements.
Create and develop new web-based project management tools to ensure continued team success. Learn features, benefits, and differentiators of 4Front products to support technical discussions with customers. Education and Experience: 5-7 years of experience managing a customer service department including dealing with manufactured product applications and pricing to become thoroughly familiar with policies, procedures, and applications. Required for leading a Customer Service team.
3-5 years of experience managing a team of project managers/specialists in the construction industry required for leading a Project Coordination team.
Commercial/Industrial experience is preferred.
Additional education and training related to manufacturing management is preferred. **We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.FunctionCustomer Service & Contact Center OperationsExperience levelMid-senior levelLocationMequon, Wisconsin, United States### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership. #J-18808-Ljbffr
Provide encouragement of excellent customer service, motivation, support and production application training to the Customer Service team as well as the distribution network.
Responsible for overseeing customer management including customer requests, customer issues, and customer questions. Work with Sales, Operations, Materials, Engineering and other departments about date management, special requests, freight, and other customer needs. Manage, supervise, and oversee the training of customer service, project coordination, application, and warranty employees.
Provide encouragement of excellent customer service, motivation, support and production application training to the Project Coordination team.
Implement and enforce existing project coordination processes and requirements.
Create and develop new web-based project management tools to ensure continued team success. Learn features, benefits, and differentiators of 4Front products to support technical discussions with customers. Education and Experience: 5-7 years of experience managing a customer service department including dealing with manufactured product applications and pricing to become thoroughly familiar with policies, procedures, and applications. Required for leading a Customer Service team.
3-5 years of experience managing a team of project managers/specialists in the construction industry required for leading a Project Coordination team.
Commercial/Industrial experience is preferred.
Additional education and training related to manufacturing management is preferred. **We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.FunctionCustomer Service & Contact Center OperationsExperience levelMid-senior levelLocationMequon, Wisconsin, United States### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership. #J-18808-Ljbffr