Atrium
Business Analyst/Application Support Associate – 158637
Atrium, New York, New York, us, 10261
Salary/Hourly Rate
$90k – $100k
Position Overview The Business Analyst/Applications Support Associate will report to the Operations Applications Manager. This role will be instrumental in implementing Salesforce Sales & Service Cloud and providing ongoing support for enterprise systems. The Business Analyst/Applications Support Associate works cross-functionally with business and technical teams to streamline workflows, enhance data integrity, and optimize system performance. Over time, the role will expand to support additional business applications.
Responsibilities Of The Business Analyst/Applications Support Associate
Gather and translate business requirements across departments.
Support implementation and ongoing maintenance of Salesforce CRM.
Manage user access, workflows, and reports.
Ensure data accuracy and system integrations run smoothly.
Provide end-user training and support.
Coordinate enhancements with internal teams and vendors.
Manage requests through a ticketing system.
Required Experience/Skills for the Business Analyst/Applications Support Associate
3 – 5 years of experience as a Business Analyst, Systems Analyst, or Application Support professional.
Strong understanding of Salesforce administration, automation, and reporting.
Excellent written and verbal communication skills. Able to explain technical topics to non-technical audiences.
Strong analytical and problem-solving abilities with attention to detail.
Preferred Experience/Skills for the Business Analyst/Applications Support Associate
Salesforce Administrator certification (ADM-201).
Experience with ERP or property management systems (MRI, Yardi, JD Edwards).
Familiarity with DocuSign CLM or similar contract management tools.
Working knowledge of SQL, data integration, and Agile/Scrum methodologies.
Education Requirements
Bachelor’s degree in Computer Science is preferred, or Information Systems, Business, or a related field.
Benefits
Medical, dental, and vision.
PTO.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
#J-18808-Ljbffr
Position Overview The Business Analyst/Applications Support Associate will report to the Operations Applications Manager. This role will be instrumental in implementing Salesforce Sales & Service Cloud and providing ongoing support for enterprise systems. The Business Analyst/Applications Support Associate works cross-functionally with business and technical teams to streamline workflows, enhance data integrity, and optimize system performance. Over time, the role will expand to support additional business applications.
Responsibilities Of The Business Analyst/Applications Support Associate
Gather and translate business requirements across departments.
Support implementation and ongoing maintenance of Salesforce CRM.
Manage user access, workflows, and reports.
Ensure data accuracy and system integrations run smoothly.
Provide end-user training and support.
Coordinate enhancements with internal teams and vendors.
Manage requests through a ticketing system.
Required Experience/Skills for the Business Analyst/Applications Support Associate
3 – 5 years of experience as a Business Analyst, Systems Analyst, or Application Support professional.
Strong understanding of Salesforce administration, automation, and reporting.
Excellent written and verbal communication skills. Able to explain technical topics to non-technical audiences.
Strong analytical and problem-solving abilities with attention to detail.
Preferred Experience/Skills for the Business Analyst/Applications Support Associate
Salesforce Administrator certification (ADM-201).
Experience with ERP or property management systems (MRI, Yardi, JD Edwards).
Familiarity with DocuSign CLM or similar contract management tools.
Working knowledge of SQL, data integration, and Agile/Scrum methodologies.
Education Requirements
Bachelor’s degree in Computer Science is preferred, or Information Systems, Business, or a related field.
Benefits
Medical, dental, and vision.
PTO.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
#J-18808-Ljbffr