Kemper
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Bilingual Customer Service Consultant
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Kemper 5 days ago Be among the first 25 applicants Join to apply for the
Bilingual Customer Service Consultant
role at
Kemper Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers. Location(s)
P&C-W McDowell Rd-Phoenix-AZ
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers.
Position Responsibilities
Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing. communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems. Provides information and works to address customer concerns. Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area. Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current. Process payments while maintaining proper cash handling procedures. May be required to work in one or more retail locations based on staffing needs. Perform other related duties as assigned.
Position Qualifications
High School Diploma or GED required. Six months of Customer Service experience required. Prior insurance experience preferred. Bilingual in English and Spanish required Ability to travel locally Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc. Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience. Demonstration of strong customer service skills. Demonstration of effective oral and written communication skills. Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust. This is an in office job
The range for this position is $14.38 to $23.99. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Insurance Referrals increase your chances of interviewing at Kemper by 2x Sign in to set job alerts for “Customer Service Consultant” roles.
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Bilingual Customer Service Consultant
role at
Kemper 5 days ago Be among the first 25 applicants Join to apply for the
Bilingual Customer Service Consultant
role at
Kemper Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers. Location(s)
P&C-W McDowell Rd-Phoenix-AZ
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers.
Position Responsibilities
Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing. communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems. Provides information and works to address customer concerns. Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area. Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current. Process payments while maintaining proper cash handling procedures. May be required to work in one or more retail locations based on staffing needs. Perform other related duties as assigned.
Position Qualifications
High School Diploma or GED required. Six months of Customer Service experience required. Prior insurance experience preferred. Bilingual in English and Spanish required Ability to travel locally Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc. Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience. Demonstration of strong customer service skills. Demonstration of effective oral and written communication skills. Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust. This is an in office job
The range for this position is $14.38 to $23.99. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Insurance Referrals increase your chances of interviewing at Kemper by 2x Sign in to set job alerts for “Customer Service Consultant” roles.
Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$55,000.00 7 months ago Customer Service Representative, Flex Pay
Customer Service Representative, Flex Pay
Phoenix, AZ $65,000.00-$70,000.00 3 weeks ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member
Tempe, AZ $50,000.00-$75,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member
Peoria, AZ $45,000.00-$55,000.00 1 year ago Customer Service Representative - Inbound Contact Center - No sales
UTILITY SERVICES CUSTOMER SERVICE REPRESENTATIVE
Phoenix, AZ $37,000.00-$63,000.00 4 months ago Customer Service Representative - Tempe, AZ
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr