Bass Pro Shops
Sr. Manager, Operations Retail Sales & Service
Bass Pro Shops, Springfield, Missouri, us, 65897
Sr. Manager, Operations Retail Sales & Service – Bass Pro Shops
POSITION SUMMARY:
The Senior Manager of Operations for Retail Sales and Service is responsible for the development and execution of the strategic direction associated with driving retail sales and the overall customer experience. The Senior Manager is responsible for delivering the customer experience strategy, sales development strategy, sales training programs, and customer/Outfitter facing operational process development and standardization across the outdoor product categories. This role works closely with partners in Learning & Development, Merchandising and Marketing to develop a long term, sustainable strategic approach driving retail sales growth and customer experience.
ESSENTIAL FUNCTIONS:
Leads efforts in developing a selling and service culture for retail stores, including the education and resources to support and sustain behaviors.
Implements training and learning activities for retail Outfitters to develop product knowledge and selling skills, drive key business initiatives, product launches and overall customer engagement.
Collaborates with cross functional partners to ensure initiatives align with company vision.
Communicates sales driving initiatives, presenting operational improvement opportunities, and developing recommendations that address industry trends, competitive advantages, and compliance to Retail Leadership.
Drives significant and measurable improvement in retail customer experience strategies to enhance the unique customer experience, including the development and communication of initiatives that enhance selling tools and programs to outfit our customers.
Develops and provides oversight/direction on the sales training content/strategy to ensure the intended customer experience grows in Retail.
Oversees the development and communication of customer experience initiatives in conjunction with cross functional partners, applying technological enhancements to the retail processes to improve the customer experience, efficiencies, and compliance.
Improves the retail operational standards to remove any customer friction barriers while still aligning with operational standards and compliance regulations.
Regularly participate in store visits to ensure execution of the stated expectations.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Bachelor's Degree
Years of experience: 4-6 Retail industry experience required
KNOWLEDGE, SKILLS, AND ABILITY:
Leadership strength, strong communication skills and knowledge of process development
Ability to think strategically and align functional areas with the vision of the organization
Develop strong, cross functional partnerships
TRAVEL REQUIREMENTS:
Regularly participate in store visits to ensure execution of the stated expectations.
PHYSICAL REQUIREMENTS:
Regular computer work, walking, sitting, and standing
Seldom to never lifting up to 50lbs
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
FULL TIME BENEFITS SUMMARY:
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development / Retail
Referrals increase your chances of interviewing at Bass Pro Shops by 2x Springfield, MO $70,000.00-$80,000.00 (2 weeks ago)
#J-18808-Ljbffr
POSITION SUMMARY:
The Senior Manager of Operations for Retail Sales and Service is responsible for the development and execution of the strategic direction associated with driving retail sales and the overall customer experience. The Senior Manager is responsible for delivering the customer experience strategy, sales development strategy, sales training programs, and customer/Outfitter facing operational process development and standardization across the outdoor product categories. This role works closely with partners in Learning & Development, Merchandising and Marketing to develop a long term, sustainable strategic approach driving retail sales growth and customer experience.
ESSENTIAL FUNCTIONS:
Leads efforts in developing a selling and service culture for retail stores, including the education and resources to support and sustain behaviors.
Implements training and learning activities for retail Outfitters to develop product knowledge and selling skills, drive key business initiatives, product launches and overall customer engagement.
Collaborates with cross functional partners to ensure initiatives align with company vision.
Communicates sales driving initiatives, presenting operational improvement opportunities, and developing recommendations that address industry trends, competitive advantages, and compliance to Retail Leadership.
Drives significant and measurable improvement in retail customer experience strategies to enhance the unique customer experience, including the development and communication of initiatives that enhance selling tools and programs to outfit our customers.
Develops and provides oversight/direction on the sales training content/strategy to ensure the intended customer experience grows in Retail.
Oversees the development and communication of customer experience initiatives in conjunction with cross functional partners, applying technological enhancements to the retail processes to improve the customer experience, efficiencies, and compliance.
Improves the retail operational standards to remove any customer friction barriers while still aligning with operational standards and compliance regulations.
Regularly participate in store visits to ensure execution of the stated expectations.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Bachelor's Degree
Years of experience: 4-6 Retail industry experience required
KNOWLEDGE, SKILLS, AND ABILITY:
Leadership strength, strong communication skills and knowledge of process development
Ability to think strategically and align functional areas with the vision of the organization
Develop strong, cross functional partnerships
TRAVEL REQUIREMENTS:
Regularly participate in store visits to ensure execution of the stated expectations.
PHYSICAL REQUIREMENTS:
Regular computer work, walking, sitting, and standing
Seldom to never lifting up to 50lbs
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
FULL TIME BENEFITS SUMMARY:
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development / Retail
Referrals increase your chances of interviewing at Bass Pro Shops by 2x Springfield, MO $70,000.00-$80,000.00 (2 weeks ago)
#J-18808-Ljbffr