HYTORC
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Domestic Customer Support Lead
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HYTORC The Domestic Customer Support Team handles all aspects of supporting our customers across the US. Essential Duties And Responsibilities Responsible for over 75 emails a day in conjunction with 15 to 30 calls. Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few Responsible for extensive data entry and acknowledgment of customer orders. Schedule tool delivery, review for accuracy, and file accordingly. Handle Data Entry into Excel and SAP B1 Strong follow up skills are required Expedite orders with purchasing to meet customer deadlines for items not in stock Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need Must have thick skin, and ability to work in a fast paced environment. Must be flexible with scheduling if additional tasks arise that require overtime, etc. Able to work alone as well as in a team environment Willingness to learn and be trained Primarily an office environment but some issues will need to be resolved in the warehouse, checking stock, etc. Learn part numbers and descriptions is a must. Suggest equipment and supplies to meet customer needs Willing and able to learn a highly technical product quickly Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision Experience with MS Excel and great Data Entry ability. Strong relentless follow up skills Education/Experience Required Bachelor’s Degree preferred Two years’ of prior experience in a Lead or Supervisor capacity Prior experience with Great Plains, SAP or the like. Experience handling / supporting a team of Sales Representatives is a plus Experience handling customer service in an online chat environment is a plus Experience handling heavy volume of phone calls / emails is a plus Experience with letter of credit shipments Experience with hazardous material shipments (mostly lithium ion battery with and without equipment) Experience coordinating shipments via ocean freight or with freight forwarders Experience preparing courier labels (FedEx, UPS, DHL, TNT) Experience preparing shipping documentation, including commercial invoicing, packing list, SLI, COO, etc. Experience sending documents out for chamber of commerce stamp depending on requests and/or country requirements Experience systematically invoicing any shipments once they are picked up Computer Skills Necessary Microsoft Office, SAP B1, Accellos, CRM, ERP Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Industrial Machinery Manufacturing
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Domestic Customer Support Lead
role at
HYTORC The Domestic Customer Support Team handles all aspects of supporting our customers across the US. Essential Duties And Responsibilities Responsible for over 75 emails a day in conjunction with 15 to 30 calls. Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few Responsible for extensive data entry and acknowledgment of customer orders. Schedule tool delivery, review for accuracy, and file accordingly. Handle Data Entry into Excel and SAP B1 Strong follow up skills are required Expedite orders with purchasing to meet customer deadlines for items not in stock Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need Must have thick skin, and ability to work in a fast paced environment. Must be flexible with scheduling if additional tasks arise that require overtime, etc. Able to work alone as well as in a team environment Willingness to learn and be trained Primarily an office environment but some issues will need to be resolved in the warehouse, checking stock, etc. Learn part numbers and descriptions is a must. Suggest equipment and supplies to meet customer needs Willing and able to learn a highly technical product quickly Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision Experience with MS Excel and great Data Entry ability. Strong relentless follow up skills Education/Experience Required Bachelor’s Degree preferred Two years’ of prior experience in a Lead or Supervisor capacity Prior experience with Great Plains, SAP or the like. Experience handling / supporting a team of Sales Representatives is a plus Experience handling customer service in an online chat environment is a plus Experience handling heavy volume of phone calls / emails is a plus Experience with letter of credit shipments Experience with hazardous material shipments (mostly lithium ion battery with and without equipment) Experience coordinating shipments via ocean freight or with freight forwarders Experience preparing courier labels (FedEx, UPS, DHL, TNT) Experience preparing shipping documentation, including commercial invoicing, packing list, SLI, COO, etc. Experience sending documents out for chamber of commerce stamp depending on requests and/or country requirements Experience systematically invoicing any shipments once they are picked up Computer Skills Necessary Microsoft Office, SAP B1, Accellos, CRM, ERP Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Industrial Machinery Manufacturing
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