Iberdrola SA
Customer Representative Kirkwood page is loaded## Customer Representative Kirkwoodlocations:
Estados Unidos, Nueva York, Binghamtonposted on:
Publicado hoytime left to apply:
Fecha final: 14 de noviembre de 2025 (Quedan 9 días para realizar la solicitud)job requisition id:
R-22769***Job Info*****POSITION – Union:** **NYSEG** Customer Representative - **Kirkwood**
**Location:** Binghamton: 18 Link Drive, Binghamton, NY, 13904**Number of Positions:**
10**Hours: 8.5-hour shift between the hours of 7AM - 7PM**
**Starting Hourly Rate:** $27.38 This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.**Responsibilities*** Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.* Provides account information to customers and explains bill service policies and customer rights.* Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.* Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.* Ability to work with limited supervision and escalate complex cases as necessary.* Other customer service duties as required, including operation of a two-way radio.**Skills and Requirements*** High School Diploma/GED equivalent.* Associate degree, BA/BS in related field of study is preferred.* Good communication skills, both oral and written, with strong customer service orientation.* Able to coordinate multiple tasks for multiple customers in a fast-paced environment.* Strong problem-solving skills.* Able to work flexible schedule, as well as be available during storm/emergency situations.* Works well within a team.* MS Office skills.* Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.* This is a Union position with a probationary period.**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comNovember-14-2025 #J-18808-Ljbffr
Estados Unidos, Nueva York, Binghamtonposted on:
Publicado hoytime left to apply:
Fecha final: 14 de noviembre de 2025 (Quedan 9 días para realizar la solicitud)job requisition id:
R-22769***Job Info*****POSITION – Union:** **NYSEG** Customer Representative - **Kirkwood**
**Location:** Binghamton: 18 Link Drive, Binghamton, NY, 13904**Number of Positions:**
10**Hours: 8.5-hour shift between the hours of 7AM - 7PM**
**Starting Hourly Rate:** $27.38 This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.**Responsibilities*** Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.* Provides account information to customers and explains bill service policies and customer rights.* Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.* Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.* Ability to work with limited supervision and escalate complex cases as necessary.* Other customer service duties as required, including operation of a two-way radio.**Skills and Requirements*** High School Diploma/GED equivalent.* Associate degree, BA/BS in related field of study is preferred.* Good communication skills, both oral and written, with strong customer service orientation.* Able to coordinate multiple tasks for multiple customers in a fast-paced environment.* Strong problem-solving skills.* Able to work flexible schedule, as well as be available during storm/emergency situations.* Works well within a team.* MS Office skills.* Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.* This is a Union position with a probationary period.**Company:**NY STATE ELECTRIC & GAS CORP**Información Movilidad**
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace
Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.comNovember-14-2025 #J-18808-Ljbffr