Konecranes
Customer Service - Supply Order Support Specialist - New Berlin, WI
Konecranes, New Berlin, Wisconsin, United States, 53151
Customer Service - Supply Order Support Specialist - New Berlin, WI
Apply for the
Customer Service - Supply Order Support Specialist
role at
Konecranes .
Location: New Berlin, WI
Employment Type: Full-time
Seniority Level: Entry level
Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do is driven by passion and drive. We value diversity as the foundation for our growth and invite people from all backgrounds to join our community. This is what makes Konecranes a unique place to work.
Position Summary This position supports incoming customer order inquiries. The role involves answering and directing customer needs related to order confirmations, tracking status, and returns requests. The support covers various topics and requires working closely with internal stakeholders to provide quick and accurate replies. Individuals with strong process knowledge and excellent communication skills will thrive.
Responsibilities
Ensure the best possible customer service through professional interaction across various scenarios.
Work in a team environment to monitor and manage the central box for incoming inquiries.
Communicate across multiple departments to deliver solutions to customers.
Manage customer complaints and execute appropriate customer service measures.
Other duties as assigned.
Qualifications
Positive attitude and a willingness to help customers.
Proven leadership, communication, and personnel management skills.
Excellent organizational and problem‑solving skills.
Strong verbal and written communication skills.
Knowledge of SAP or equivalent business systems.
Education & Experience
Bachelor’s degree and/or a minimum of 3 years of relevant experience in a customer‑service‑driven environment.
Compensation & Benefits Competitive Salary
– Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.
Benefits:
Medical Plan, Dental, Vision, 401(k) plan with a match from day one, identity theft protection, accident insurance, travel insurance, and more.
Vacation:
2 weeks per year (pro‑rated for the first year). 5‑12 years of service: 3 weeks. 13+ years: 4 weeks.
Sick Leave:
5 days per year (pro‑rated first year after 90 days of service).
EEO Statement Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from any form of discrimination. We are an Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Resumes sent without such submission are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
#J-18808-Ljbffr
Customer Service - Supply Order Support Specialist
role at
Konecranes .
Location: New Berlin, WI
Employment Type: Full-time
Seniority Level: Entry level
Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do is driven by passion and drive. We value diversity as the foundation for our growth and invite people from all backgrounds to join our community. This is what makes Konecranes a unique place to work.
Position Summary This position supports incoming customer order inquiries. The role involves answering and directing customer needs related to order confirmations, tracking status, and returns requests. The support covers various topics and requires working closely with internal stakeholders to provide quick and accurate replies. Individuals with strong process knowledge and excellent communication skills will thrive.
Responsibilities
Ensure the best possible customer service through professional interaction across various scenarios.
Work in a team environment to monitor and manage the central box for incoming inquiries.
Communicate across multiple departments to deliver solutions to customers.
Manage customer complaints and execute appropriate customer service measures.
Other duties as assigned.
Qualifications
Positive attitude and a willingness to help customers.
Proven leadership, communication, and personnel management skills.
Excellent organizational and problem‑solving skills.
Strong verbal and written communication skills.
Knowledge of SAP or equivalent business systems.
Education & Experience
Bachelor’s degree and/or a minimum of 3 years of relevant experience in a customer‑service‑driven environment.
Compensation & Benefits Competitive Salary
– Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.
Benefits:
Medical Plan, Dental, Vision, 401(k) plan with a match from day one, identity theft protection, accident insurance, travel insurance, and more.
Vacation:
2 weeks per year (pro‑rated for the first year). 5‑12 years of service: 3 weeks. 13+ years: 4 weeks.
Sick Leave:
5 days per year (pro‑rated first year after 90 days of service).
EEO Statement Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from any form of discrimination. We are an Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Resumes sent without such submission are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
#J-18808-Ljbffr