AES Corporation
Billing and Revenue Support Team Leader page is loaded## Billing and Revenue Support Team Leaderremote type:
On Sitelocations:
US, Indianapolis, INtime type:
Full timeposted on:
Posted Todayjob requisition id:
R1061717**Fortune 500 company** that's leading the charge in the global energy revolution. With operations spanning **14 countries**, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the **Top Ten Best Workplaces for Innovators** by Fast Company in 2022. And with our certification as a **Great Place to Work**, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.AES is proudly **ranked #1 globally** in renewable energy sales to corporations, and with **$12.7B in revenues in 2023**, we have the resources and expertise to make a significant impact as we provide electricity to **25 million customers worldwide.** As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as **24/7 carbon-free energy** for data centers, are setting the pace for rapid, global decarbonization.If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.* At AES, we’re accelerating the energy transition while transforming how we serve our customers. We’re looking for a **Billing and Revenue Support Team Leader** to drive strategic improvements in customer care operations, enhance the digital customer experience, and lead cross-functional initiatives that deliver measurable impact.This is a unique opportunity to work at the intersection of **technology, customer experience, and operational excellence**, collaborating with teams across AES to ensure our customer care strategy is aligned with our business goals.* ###
**Main Responsibilities*** Develop and influence programs and processes that ensure performance and business goals are met for the digital customer portfolio.* Perform root cause analysis and identify opportunities to improve the effectiveness of customer care.* Collaborate with Customer Care leaders and data analyst teams to test and implement improvements while monitoring performance.* Develop, monitor, and maintain an improvement work stream that meets customer care objectives and enhances both employee and customer experience.* ###
**Qualifications*** Minimum of 5 years of recent, verifiable experience in one or more of the following areas: Project Planning and Development, Project Management, Business Analysis, Test Design, Strategic Initiatives.* Excellent verbal and written communication skills in English.* Ability to work independently, prioritize tasks, and meet deadlines.* Adaptability to changing business needs.* Results-oriented, self-motivated, and capable of making decisions with minimal supervision.* Experience handling sensitive and/or confidential information.* ###
**Education Requirements*** Bachelor’s degree in Business or Communications preferred (equivalent experience will be considered).* High School Diploma required.* Establish governance and oversight for improvement initiatives.* Lead program development efforts with internal stakeholders and partner with digital and other teams to ensure customer care needs are represented in project plans.* Research, plan, and orchestrate new technologies and enhancements to the customer and employee experience, aligning with customer care outcomes.* Support the director in incorporating these enhancements into customer care planning.AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.**Accelerating the future of energy, together**Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action. We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other. We are looking for passionate people to join us in our mission to accelerate the future of energy. #J-18808-Ljbffr
On Sitelocations:
US, Indianapolis, INtime type:
Full timeposted on:
Posted Todayjob requisition id:
R1061717**Fortune 500 company** that's leading the charge in the global energy revolution. With operations spanning **14 countries**, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the **Top Ten Best Workplaces for Innovators** by Fast Company in 2022. And with our certification as a **Great Place to Work**, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.AES is proudly **ranked #1 globally** in renewable energy sales to corporations, and with **$12.7B in revenues in 2023**, we have the resources and expertise to make a significant impact as we provide electricity to **25 million customers worldwide.** As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as **24/7 carbon-free energy** for data centers, are setting the pace for rapid, global decarbonization.If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.* At AES, we’re accelerating the energy transition while transforming how we serve our customers. We’re looking for a **Billing and Revenue Support Team Leader** to drive strategic improvements in customer care operations, enhance the digital customer experience, and lead cross-functional initiatives that deliver measurable impact.This is a unique opportunity to work at the intersection of **technology, customer experience, and operational excellence**, collaborating with teams across AES to ensure our customer care strategy is aligned with our business goals.* ###
**Main Responsibilities*** Develop and influence programs and processes that ensure performance and business goals are met for the digital customer portfolio.* Perform root cause analysis and identify opportunities to improve the effectiveness of customer care.* Collaborate with Customer Care leaders and data analyst teams to test and implement improvements while monitoring performance.* Develop, monitor, and maintain an improvement work stream that meets customer care objectives and enhances both employee and customer experience.* ###
**Qualifications*** Minimum of 5 years of recent, verifiable experience in one or more of the following areas: Project Planning and Development, Project Management, Business Analysis, Test Design, Strategic Initiatives.* Excellent verbal and written communication skills in English.* Ability to work independently, prioritize tasks, and meet deadlines.* Adaptability to changing business needs.* Results-oriented, self-motivated, and capable of making decisions with minimal supervision.* Experience handling sensitive and/or confidential information.* ###
**Education Requirements*** Bachelor’s degree in Business or Communications preferred (equivalent experience will be considered).* High School Diploma required.* Establish governance and oversight for improvement initiatives.* Lead program development efforts with internal stakeholders and partner with digital and other teams to ensure customer care needs are represented in project plans.* Research, plan, and orchestrate new technologies and enhancements to the customer and employee experience, aligning with customer care outcomes.* Support the director in incorporating these enhancements into customer care planning.AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.**Accelerating the future of energy, together**Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action. We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other. We are looking for passionate people to join us in our mission to accelerate the future of energy. #J-18808-Ljbffr