Network Operations Center Technician

Responsibilities Develop and maintain training programs and operational documentation. Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.

Technical Experience and Skills

1 to 3 years of technical experience in telecom or network operations. Knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore. Strong expertise in core networking protocols and diagnostic tools. Proficient in using standard tools such as Microsoft Office and relevant network databases.

Education

High School Diploma or GED (required).

Work Schedule and Travel

10-hour shifts. Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting Telecommunications

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