Axis Communications
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will be considered together with our .Customer Service Representative page is loaded## Customer Service Representativelocations:
US - Denver - Officetime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-53365IPEX is seeking a dynamic Customer Service professional to join their team.
This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.This is a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:# **Principal Responsibilities*** Respond to inquiries regarding price, delivery, technical support, or status of customer* Resolve delays, service problems and disputes* Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution* Verify customer pricing, terms, delivery requirements etc.* Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations* Collaborate closely with other departments from the service team to ensure proper service from all directions* Provide technical support by referring to various IPEX publications* Respond to all customer inquiries in a timely manner# # **Key Performance Features*** High drive for building strong customer relationships based on customer satisfaction* Overall management of sales orders and customer inquiries* Understanding of pricing relationships, and/or ability to organize price information* A firm grasp of the IPEX computer system* Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members* Positive demeanor and team focused outlook* High degree of organization and accuracy* Telephone manner and skills# # **Qualifications & experience*** A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization* Minimum 1-3 years of experience as a customer service representative* Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email* Experience is SAP is an asset* Demonstrated ability to effectively resolve customer issues and complaints patiently* Strong written and verbal communication skills* Good team player including the demonstrated ability to contribute to and foster a positive team environment* Industry experience is an assetIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com#LI-MD2#IPEXUSAt IPEX, our vision is to be the leading supplier of thermoplastic piping systems in North America. As a customer-focused organization, we believe in honesty, fairness, and integrity—the Golden Rule. As one of the world’s largest advanced plastic piping manufacturers, we combine the strength of a global group with the diversity and passion of our local teams. We bring together engaged people with the right experience, expertise and entrepreneurial spirit to develop effective, innovative and sustainable solutions that make life flow. A trusted name in building and infrastructure for more than 50 years. IPEX is dedicated to collaborating with leaders to maximize the potential of our greatest asset – our employees. Come join our team today! #J-18808-Ljbffr
will be considered together with our .Customer Service Representative page is loaded## Customer Service Representativelocations:
US - Denver - Officetime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-53365IPEX is seeking a dynamic Customer Service professional to join their team.
This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.This is a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:# **Principal Responsibilities*** Respond to inquiries regarding price, delivery, technical support, or status of customer* Resolve delays, service problems and disputes* Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution* Verify customer pricing, terms, delivery requirements etc.* Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations* Collaborate closely with other departments from the service team to ensure proper service from all directions* Provide technical support by referring to various IPEX publications* Respond to all customer inquiries in a timely manner# # **Key Performance Features*** High drive for building strong customer relationships based on customer satisfaction* Overall management of sales orders and customer inquiries* Understanding of pricing relationships, and/or ability to organize price information* A firm grasp of the IPEX computer system* Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members* Positive demeanor and team focused outlook* High degree of organization and accuracy* Telephone manner and skills# # **Qualifications & experience*** A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization* Minimum 1-3 years of experience as a customer service representative* Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email* Experience is SAP is an asset* Demonstrated ability to effectively resolve customer issues and complaints patiently* Strong written and verbal communication skills* Good team player including the demonstrated ability to contribute to and foster a positive team environment* Industry experience is an assetIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com#LI-MD2#IPEXUSAt IPEX, our vision is to be the leading supplier of thermoplastic piping systems in North America. As a customer-focused organization, we believe in honesty, fairness, and integrity—the Golden Rule. As one of the world’s largest advanced plastic piping manufacturers, we combine the strength of a global group with the diversity and passion of our local teams. We bring together engaged people with the right experience, expertise and entrepreneurial spirit to develop effective, innovative and sustainable solutions that make life flow. A trusted name in building and infrastructure for more than 50 years. IPEX is dedicated to collaborating with leaders to maximize the potential of our greatest asset – our employees. Come join our team today! #J-18808-Ljbffr