Nordson Corporation
Field Service Maintenance Technician II - Industrial Machinery
Nordson Corporation, Los Angeles, California, United States
Field Service Maintenance Technician II - Industrial Machinery
Join to apply for the
Field Service Maintenance Technician II - Industrial Machinery
role at
Nordson Corporation .
Summary of the Role As a member of our team, you will work in a dynamic and collaborative environment where your ideas and contributions are valued and respected.
Job Summary The Account Manager (Field Service Specialist) primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be remote out of New Jersey or Delaware.
Essential Job Duties And Responsibilities
Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling.
Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative.
Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training.
Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects.
Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations.
Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist.
Responsible for auditing, documenting and updating customer installed base line survey information in our database.
Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
Follow documented policies and procedures.
Perform other duties as assigned.
Education And Experience Requirements
Associates Degree in technical discipline or equivalent.
3 or more years of industrial field service related experience.
Skills And Abilities
Strong mechanical and electrical knowledge and skills.
Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter).
Advanced hydraulic systems knowledge and skills.
Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams.
Effective oral and written communication skills.
Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes.
Working Conditions Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.
Physical Demands While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location as well as carry the required tools needed to complete the task. An Account Manager must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.
Travel Required 75% daily travel within assigned geographic territory with 1 to 2 overnight stays per week. Territory will include NJ and Delaware.
Compensation Hourly Range for this position is $25-$32 per hour.
Benefits Benefits include Medical, Rx, Vision, Dental, and Health Savings Account (HSA), Retirement and Security benefits including 401k and Life Insurance. In addition to Paid Time Off and paid Holidays, each employee receives 16 hours paid time each calendar year to perform volunteer services for Nordson-sponsored events. Ample opportunities for giving exist at Nordson including our Matching Gifts Program.
About Nordson Packaging Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications.
Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Machinery Manufacturing
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Field Service Maintenance Technician II - Industrial Machinery
role at
Nordson Corporation .
Summary of the Role As a member of our team, you will work in a dynamic and collaborative environment where your ideas and contributions are valued and respected.
Job Summary The Account Manager (Field Service Specialist) primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be remote out of New Jersey or Delaware.
Essential Job Duties And Responsibilities
Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling.
Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative.
Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training.
Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects.
Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations.
Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist.
Responsible for auditing, documenting and updating customer installed base line survey information in our database.
Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
Follow documented policies and procedures.
Perform other duties as assigned.
Education And Experience Requirements
Associates Degree in technical discipline or equivalent.
3 or more years of industrial field service related experience.
Skills And Abilities
Strong mechanical and electrical knowledge and skills.
Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter).
Advanced hydraulic systems knowledge and skills.
Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams.
Effective oral and written communication skills.
Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes.
Working Conditions Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.
Physical Demands While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location as well as carry the required tools needed to complete the task. An Account Manager must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.
Travel Required 75% daily travel within assigned geographic territory with 1 to 2 overnight stays per week. Territory will include NJ and Delaware.
Compensation Hourly Range for this position is $25-$32 per hour.
Benefits Benefits include Medical, Rx, Vision, Dental, and Health Savings Account (HSA), Retirement and Security benefits including 401k and Life Insurance. In addition to Paid Time Off and paid Holidays, each employee receives 16 hours paid time each calendar year to perform volunteer services for Nordson-sponsored events. Ample opportunities for giving exist at Nordson including our Matching Gifts Program.
About Nordson Packaging Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications.
Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Machinery Manufacturing
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