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H1

Customer Success Analyst

H1, Myrtle Point, Oregon, United States, 97458

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Employer Industry:

Healthcare Technology

Why consider this job opportunity

Salary up to $65,000 per year, plus variable commission based on personal performance and stock options

Full suite of health insurance options along with generous paid time off

Flexible work hours and the opportunity to work from anywhere

Engagement with leading biotech and life sciences companies, contributing to innovative healthcare solutions

Pre-planned company-wide wellness holidays and health & charitable donation stipends

Supportive and inclusive workplace celebrating diversity

What to Expect (Job Responsibilities)

Onboard, train, and manage a portfolio of low-ARR accounts across Medical and Clinical product lines

Serve as a trusted partner to clients by proactively identifying opportunities for value delivery and ensuring successful adoption of solutions

Collaborate with the Customer Success team and cross-functional partners to represent client needs and influence product development

Define client-specific success criteria, goals, and KPIs, and assist clients in achieving measurable outcomes

Prepare monthly and quarterly client reports highlighting usage trends and key insights

What is Required (Qualifications)

1+ years of customer-facing experience in the Life Sciences and/or Tech industry, particularly in Customer Success, Account Management, or Client Services (healthcare or biopharma experience strongly preferred)

Strong communication and presentation skills, with the ability to engage stakeholders across all organizational levels

Proficient in G-Suite and Microsoft Office

Ability to manage multiple priorities and projects effectively

Attention to detail and willingness to assist with additional projects as assigned

How to Stand Out (Preferred Qualifications)

Experience in a healthcare or biopharma environment

Demonstrated resilience and a desire to grow within a fast-paced organization

Strong executive presence and confidence in communication and presentation

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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