Loews Hotels & Co
Overview
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Front Desk Supervisor
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Loews Hotels & Co . Live! By Loews-Arlington, TX treats guests to an upscale experience blending sports and entertainment with first-class hospitality and superior amenities. The 302-room hotel offers an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows with views of the Arlington Entertainment District. Oversees daily front desk agent activities, ensures team adherence to company standards, interacts with guests, and focuses on exceeding guest expectations. Supports the Front Desk Agents with feedback and training. Understands customer needs, improves processes by listening to the team and guests. Responsible for inventory control and working closely with the purchasing department. Note: Employment details reflect typical overnight front desk supervision responsibilities.
Essential Functions And Responsibilities
Coordinates the quality, efficiency, and safe operations of the Front Office department Ensures safe and efficient flow of traffic of arriving and departing guests Reviews occupancy flow patterns, Guest Services logs, and reports to ensure proper department coverage and outstanding service Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards Overnight Supervisor acts as the point-person during the overnight shift and leads the overnight team Develops Overnight Front Desk Agents and Star Service Operators Maintains open lines of communication with other departments Interacts frequently with guests to ensure satisfaction Attends required meetings for the position Oversees supervision of Team Members and work assignments to maximize performance Conducts regular meetings and training as required Answers guest inquiries and resolves complaints to ensure total guest satisfaction Ensures requests are handled promptly, accurately, and with courtesy Reviews/maintains daily payroll reports for overnight team and manages labor costs within budgets Completes the overnight checklist Distributes daily and group reports to appropriate parties Other duties as assigned
Supportive Functions And Responsibilities
Maintains clean and excellent condition of Back Office area and equipment Maintains stock of supplies in Back Office Area Executes emergency procedures per hotel standards Notifies appropriate individuals and departments of problems or significant matters Attends relevant hotel meetings and training Is polite, friendly, and helpful to guests, employees, and management Promotes teamwork and complies with hotel standards and policies Adheres to safety regulations and remains current on hotel information
Qualifications
Excellent oral and written communication skills Excellent guest service skills Knowledge of property management computer programs Ability to work a flexible schedule, including weekends and holidays
Education
Bachelor Degree in Hospitality Management or related field, or exceptionally strong technical and service skills
Experience
Minimum two years experience as Front Desk Agent at a comparable quality property
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management Industries: Hospitality
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Join to apply for the
Front Desk Supervisor
role at
Loews Hotels & Co . Live! By Loews-Arlington, TX treats guests to an upscale experience blending sports and entertainment with first-class hospitality and superior amenities. The 302-room hotel offers an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows with views of the Arlington Entertainment District. Oversees daily front desk agent activities, ensures team adherence to company standards, interacts with guests, and focuses on exceeding guest expectations. Supports the Front Desk Agents with feedback and training. Understands customer needs, improves processes by listening to the team and guests. Responsible for inventory control and working closely with the purchasing department. Note: Employment details reflect typical overnight front desk supervision responsibilities.
Essential Functions And Responsibilities
Coordinates the quality, efficiency, and safe operations of the Front Office department Ensures safe and efficient flow of traffic of arriving and departing guests Reviews occupancy flow patterns, Guest Services logs, and reports to ensure proper department coverage and outstanding service Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards Overnight Supervisor acts as the point-person during the overnight shift and leads the overnight team Develops Overnight Front Desk Agents and Star Service Operators Maintains open lines of communication with other departments Interacts frequently with guests to ensure satisfaction Attends required meetings for the position Oversees supervision of Team Members and work assignments to maximize performance Conducts regular meetings and training as required Answers guest inquiries and resolves complaints to ensure total guest satisfaction Ensures requests are handled promptly, accurately, and with courtesy Reviews/maintains daily payroll reports for overnight team and manages labor costs within budgets Completes the overnight checklist Distributes daily and group reports to appropriate parties Other duties as assigned
Supportive Functions And Responsibilities
Maintains clean and excellent condition of Back Office area and equipment Maintains stock of supplies in Back Office Area Executes emergency procedures per hotel standards Notifies appropriate individuals and departments of problems or significant matters Attends relevant hotel meetings and training Is polite, friendly, and helpful to guests, employees, and management Promotes teamwork and complies with hotel standards and policies Adheres to safety regulations and remains current on hotel information
Qualifications
Excellent oral and written communication skills Excellent guest service skills Knowledge of property management computer programs Ability to work a flexible schedule, including weekends and holidays
Education
Bachelor Degree in Hospitality Management or related field, or exceptionally strong technical and service skills
Experience
Minimum two years experience as Front Desk Agent at a comparable quality property
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management Industries: Hospitality
#J-18808-Ljbffr