AssistRx, Inc.
Strategic Account Manager - Remote ( Pharma as a client )
AssistRx, Inc., Orlando, Florida, us, 32885
The Senior Account Manager cultivates and maintains AssistRx’s relationships with pharmaceutical manufacturing partners. In this role, you'll work with pharmaceutical executives (Associate Director and above) daily to ensure they receive maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as the liaison between Pharmaceutical Brand Teams and all key AssistRx stakeholders.
Responsibilities
Form strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience. Establish and maintain a role as an advisor to clients and colleagues. Present new ideas and innovations to clients to upsell and enhance their products and services. Research high-level solutions for clients. Develop relationships with clients through regular meetings and conference calls to review service quality and ensure they benefit from iAssist’s features. Collaborate with Client Services to resolve complex support issues effectively. Manage the delivery of services to achieve high client satisfaction and trust. Determine effective problem resolution methods utilizing internal resources when necessary. Serve as the primary point of contact for sales and service. Participate in client quarterly reviews, annual Plan Of Action meetings, and other travel as needed. Plan milestones and track progress. Communicate effectively by presenting information clearly to all involved parties. Qualifications
Bachelor's degree or equivalent experience. Minimum three years of experience in customer support and/or sales roles. Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams. Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is a plus. Technical skills are essential. Benefits
Supportive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, and short-term disability insurance AssistRx is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other protected categories under federal, state, or local laws. Employment is conditional upon successful completion of a pre-employment background check. All hires must verify identity and work eligibility in the U.S. and complete the necessary employment verification forms. Sponsorship and work authorization are not available for this position. AssistRx does not accept unsolicited resumes from search firms or vendors. Such resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.
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Form strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience. Establish and maintain a role as an advisor to clients and colleagues. Present new ideas and innovations to clients to upsell and enhance their products and services. Research high-level solutions for clients. Develop relationships with clients through regular meetings and conference calls to review service quality and ensure they benefit from iAssist’s features. Collaborate with Client Services to resolve complex support issues effectively. Manage the delivery of services to achieve high client satisfaction and trust. Determine effective problem resolution methods utilizing internal resources when necessary. Serve as the primary point of contact for sales and service. Participate in client quarterly reviews, annual Plan Of Action meetings, and other travel as needed. Plan milestones and track progress. Communicate effectively by presenting information clearly to all involved parties. Qualifications
Bachelor's degree or equivalent experience. Minimum three years of experience in customer support and/or sales roles. Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams. Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is a plus. Technical skills are essential. Benefits
Supportive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, and short-term disability insurance AssistRx is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other protected categories under federal, state, or local laws. Employment is conditional upon successful completion of a pre-employment background check. All hires must verify identity and work eligibility in the U.S. and complete the necessary employment verification forms. Sponsorship and work authorization are not available for this position. AssistRx does not accept unsolicited resumes from search firms or vendors. Such resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.
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