Epiroc Group
Field Service Technician
Functional area: Service Onsite or Remote: Onsite Primary Skills: Country/Region: US Location: Elko, NV, US, 89801 Company name: Epiroc USA LLC Date of posting: Sep 5, 2025 United in Performance. Inspired by Innovation. Location:
Elko, NV Work Type:
Onsite – Monday to Friday – 40 hours a week. Working hours will rotate as per customer requirement Sponsorship & Relocation:
This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered. This opportunity DOES provide relocation for an exceptional candidate Mission:
At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that minimize downtime, reduce costs or promote our product capabilities in a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. This work should be executed with a sense of urgency while upholding Epiroc’s high quality standards. The work environment includes exposure to moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and electrical shock. PPE is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive. Responsibilities: Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory Complete daily work assignments as requested from the customer or supervisor Use basic analytical skills to troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems Understand Company’s warranty policy and process warranty claim reports in the field Adhere to Company safety and environmental requirements, promote proper safety procedures and correct use of PPE Maintain courteous and professional demeanor and communication with customers and internal staff Level 2: In addition to Level 1 tasks, the Level 2 technician will be responsible for: Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and Service Manager through daily service reports or relevant forms, email and telephone communication Support varied activities with simultaneous projects and deadlines in a fast-paced environment Level 3: In addition to Level 1 and 2 tasks, the Level 3 technician will be responsible for: Use specialized expertise to develop solutions customized to customer issues Rebuild various components to OEM specifications in the service shop Perform essential functions across multiple equipment types supporting all business line areas Serve as a subject matter expert for other service technicians and support their training and development Requirements: Level 1: Basic computer skills; familiarity with Epiroc equipment; mechanical aptitude; good work ethic; ability to read basic hydraulic and 24-volt schematics Own hand tools and ability to expand personal tool inventory by purchasing additional tools per Epiroc requirements Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment Maintain required US Department of Labor Mine Safety & Health Administration Training Certificates, or complete training to acquire them by the date required by Manager Maintain a valid driver’s license; good driving record; if operating a commercial vehicle >26,001 pounds, be able to obtain a CDL for DOT purposes Travel is required in this position Level 2: Additional requirements for Level 2: Minimum of a Certificate of Completion from Technical or Trade School, or 2-5 years of relevant experience Complete TL1 and TL2 within 3-6 months of hire Level 3: Additional requirements for Level 3: Minimum of a Certificate of Completion from Technical or Trade School, or 5+ years of relevant experience Complete TL1 and TL2 within 1 month of hire *Note: Level will be determined based on candidate’s experience and abilities.* Compensation: $33.00 - $50.00 hourly Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Paid Vacation Life at Epiroc: We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation. We develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and operates in more than 150 countries. Employment at Epiroc Drilling Solutions LLC is at-will. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Note: This job description is not exhaustive of all duties, responsibilities, or qualifications. Employees are held accountable for all duties of the job. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage employees to develop their careers with support from leaders. We are committed to providing opportunities in a culture of innovation, diversity and collaboration, with a caring atmosphere. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epiroc.com
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Functional area: Service Onsite or Remote: Onsite Primary Skills: Country/Region: US Location: Elko, NV, US, 89801 Company name: Epiroc USA LLC Date of posting: Sep 5, 2025 United in Performance. Inspired by Innovation. Location:
Elko, NV Work Type:
Onsite – Monday to Friday – 40 hours a week. Working hours will rotate as per customer requirement Sponsorship & Relocation:
This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered. This opportunity DOES provide relocation for an exceptional candidate Mission:
At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that minimize downtime, reduce costs or promote our product capabilities in a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. This work should be executed with a sense of urgency while upholding Epiroc’s high quality standards. The work environment includes exposure to moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and electrical shock. PPE is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive. Responsibilities: Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory Complete daily work assignments as requested from the customer or supervisor Use basic analytical skills to troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems Understand Company’s warranty policy and process warranty claim reports in the field Adhere to Company safety and environmental requirements, promote proper safety procedures and correct use of PPE Maintain courteous and professional demeanor and communication with customers and internal staff Level 2: In addition to Level 1 tasks, the Level 2 technician will be responsible for: Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and Service Manager through daily service reports or relevant forms, email and telephone communication Support varied activities with simultaneous projects and deadlines in a fast-paced environment Level 3: In addition to Level 1 and 2 tasks, the Level 3 technician will be responsible for: Use specialized expertise to develop solutions customized to customer issues Rebuild various components to OEM specifications in the service shop Perform essential functions across multiple equipment types supporting all business line areas Serve as a subject matter expert for other service technicians and support their training and development Requirements: Level 1: Basic computer skills; familiarity with Epiroc equipment; mechanical aptitude; good work ethic; ability to read basic hydraulic and 24-volt schematics Own hand tools and ability to expand personal tool inventory by purchasing additional tools per Epiroc requirements Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment Maintain required US Department of Labor Mine Safety & Health Administration Training Certificates, or complete training to acquire them by the date required by Manager Maintain a valid driver’s license; good driving record; if operating a commercial vehicle >26,001 pounds, be able to obtain a CDL for DOT purposes Travel is required in this position Level 2: Additional requirements for Level 2: Minimum of a Certificate of Completion from Technical or Trade School, or 2-5 years of relevant experience Complete TL1 and TL2 within 3-6 months of hire Level 3: Additional requirements for Level 3: Minimum of a Certificate of Completion from Technical or Trade School, or 5+ years of relevant experience Complete TL1 and TL2 within 1 month of hire *Note: Level will be determined based on candidate’s experience and abilities.* Compensation: $33.00 - $50.00 hourly Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Paid Vacation Life at Epiroc: We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation. We develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and operates in more than 150 countries. Employment at Epiroc Drilling Solutions LLC is at-will. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Note: This job description is not exhaustive of all duties, responsibilities, or qualifications. Employees are held accountable for all duties of the job. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage employees to develop their careers with support from leaders. We are committed to providing opportunities in a culture of innovation, diversity and collaboration, with a caring atmosphere. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epiroc.com
#J-18808-Ljbffr