R.O.- Hospitality Supervisor Front Office- Stormy Point

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

R.O.- Hospitality Supervisor – Front Office- Stormy Point Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

Paid Time Off and Paid Holidays

Medical/Dental with employer contribuition

Voluntary Life Insurance, Disability, and Aflac Insurance

Company-paid life insurance and long term disability

Travel Perks to Resort Locations

Company Perks Program

What are you motivated by?:

The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

What you're great at:

Responsibilities listed may not apply to all locations

Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives

Isa hands-on leader and a visible front office team member who leads by example

Monitors departmental service levels and acts accordingly

Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience

Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards

Serves as Manager on Duty as needed, making decisions based on the business requirements

Works all shifts as need dictates

Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.

Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns

Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory

Monitors front desk controls, cash drawers, change given, and key inventories

Provides follow-up of maintenance/ housekeeping requests

Steps into any role when necessary

Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns

All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

High School Diploma/GED

Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership

Exceptional communication and leadership skills

Excellent interpersonal skills when dealing with guests, Team Members, and the general public

Knowledge of daily operations of the front desk, reservations, and problem resolution

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