Moore
Operations Manager – Direct Mail
As an
Operations Manager , you will ensure the efficient completion of projects for syndicated client programs through collaboration across the agency’s various departments, focusing on streamlining specifications and workflow, and effectively managing agency resources. You will ensure high quality and timely delivery of direct marketing projects across all disciplines, with a focus on direct mail, maintaining the quality and accuracy of client campaigns, and overall project scope. You will facilitate annual planning, project production, and manage day‑to‑day details with the production and client services team.
Please note that this is a hybrid position out of our Lanham, MD office.
Moore
is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation‑led company that is the largest marketing, data and fundraising company in North America serving the purpose‑driven industry with clients across education, association, political and commercial sectors.
CDR Division
is a group of thinkers and doers who help nonprofits motivate and engage minds through multi‑channel fundraising, so they can change the world. Experienced and savvy, we build smart, actionable fundraising and engagement strategies that help organizations to inspire, educate, advocate, and fundraise. And we have successfully helped our clients build and implement transformative integrated fundraising programs that have doubled, tripled, and quadrupled the net funds raised.
Check out www.WeAreMoore.com for more information.
Base Pay Range $60,000.00 / yr – $65,000.00 / yr
Your Impact
Facilitate the overall production process, including communicating project requirements for all syndicated client projects, providing status updates, artwork review, informing data, and lettershop instructions.
Collect and aggregate all client specifications for projects while ensuring accountability and consistency to all project requirements (budget, format, timelines).
Ensure that assigned projects are delivered on time.
Work in partnership with Client Services on all project schedules, timeline adjustments, and changes in scope and prioritization ensuring additional client timing requirements are properly accounted for.
Review, interpret, and perform quality control for creative artwork layout and production specifications.
Review, interpret, and perform quality control for print proofs and laser setups.
Highlight potential risks, challenges, and delays and facilitate proactive resolution.
Your Profile
3–5 years of experience in a professional agency in Project Management, Production Management, or Operations role.
Direct mail marketing agency experience required.
Expertise in using MS Office software with proven experience in Excel.
Experience using Workfront Project Management and Proofing software a plus.
Bachelor’s degree (B.A. or B.S.) or equivalent from an accredited college or university.
In‑depth understanding of process, workflow, and project management best practices.
Demonstrated knowledge of print production process and direct mail processes.
Team‑player with strong collaboration, communication, and interpersonal skills.
Commitment to producing high‑quality work for our clients.
Strong listening, investigative, and negotiation skills.
Outstanding organizational, time management, and planning expertise.
Ability to address conflict, negotiate through differing opinions, and move a group toward consensus, to move projects forward.
Demonstrated excellent in managing multiple priorities; a resourceful self‑starter who can take initiative and follow through on projects.
Ability to think creatively and bring innovative solutions to process and production challenges, sound decision‑making and judgment.
Ability to remain composed under pressure, adaptable, and flexible in an ever‑changing environment.
Possess natural curiosity to further agency process efficiencies.
Demonstrated interest in helping to promote positive social change.
How We’ll Support You
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Marketing Services
#J-18808-Ljbffr
Operations Manager , you will ensure the efficient completion of projects for syndicated client programs through collaboration across the agency’s various departments, focusing on streamlining specifications and workflow, and effectively managing agency resources. You will ensure high quality and timely delivery of direct marketing projects across all disciplines, with a focus on direct mail, maintaining the quality and accuracy of client campaigns, and overall project scope. You will facilitate annual planning, project production, and manage day‑to‑day details with the production and client services team.
Please note that this is a hybrid position out of our Lanham, MD office.
Moore
is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation‑led company that is the largest marketing, data and fundraising company in North America serving the purpose‑driven industry with clients across education, association, political and commercial sectors.
CDR Division
is a group of thinkers and doers who help nonprofits motivate and engage minds through multi‑channel fundraising, so they can change the world. Experienced and savvy, we build smart, actionable fundraising and engagement strategies that help organizations to inspire, educate, advocate, and fundraise. And we have successfully helped our clients build and implement transformative integrated fundraising programs that have doubled, tripled, and quadrupled the net funds raised.
Check out www.WeAreMoore.com for more information.
Base Pay Range $60,000.00 / yr – $65,000.00 / yr
Your Impact
Facilitate the overall production process, including communicating project requirements for all syndicated client projects, providing status updates, artwork review, informing data, and lettershop instructions.
Collect and aggregate all client specifications for projects while ensuring accountability and consistency to all project requirements (budget, format, timelines).
Ensure that assigned projects are delivered on time.
Work in partnership with Client Services on all project schedules, timeline adjustments, and changes in scope and prioritization ensuring additional client timing requirements are properly accounted for.
Review, interpret, and perform quality control for creative artwork layout and production specifications.
Review, interpret, and perform quality control for print proofs and laser setups.
Highlight potential risks, challenges, and delays and facilitate proactive resolution.
Your Profile
3–5 years of experience in a professional agency in Project Management, Production Management, or Operations role.
Direct mail marketing agency experience required.
Expertise in using MS Office software with proven experience in Excel.
Experience using Workfront Project Management and Proofing software a plus.
Bachelor’s degree (B.A. or B.S.) or equivalent from an accredited college or university.
In‑depth understanding of process, workflow, and project management best practices.
Demonstrated knowledge of print production process and direct mail processes.
Team‑player with strong collaboration, communication, and interpersonal skills.
Commitment to producing high‑quality work for our clients.
Strong listening, investigative, and negotiation skills.
Outstanding organizational, time management, and planning expertise.
Ability to address conflict, negotiate through differing opinions, and move a group toward consensus, to move projects forward.
Demonstrated excellent in managing multiple priorities; a resourceful self‑starter who can take initiative and follow through on projects.
Ability to think creatively and bring innovative solutions to process and production challenges, sound decision‑making and judgment.
Ability to remain composed under pressure, adaptable, and flexible in an ever‑changing environment.
Possess natural curiosity to further agency process efficiencies.
Demonstrated interest in helping to promote positive social change.
How We’ll Support You
Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Marketing Services
#J-18808-Ljbffr