Fountain
Address 2005 W 43rd St, Chicago, IL 60609, USA
Compensation $24.00/hour
Job Description
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The Dispatcher will report to the Operations Manager and is responsible for problem‑solving and providing a high‑end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries, and problem‑solving throughout the day. Responsibilities
Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes. Ensure direct and indirect daily activities of drivers are assigned and accomplished on time. Communicate all relevant details of driving assignments to drivers to ensure proper execution. Assist drivers with routing directions and direct them to perform special services when required. Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies. Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route. Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) to provide accurate and reliable information to customers and comply with district and state requirements. Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. Maintain high compliance with dispatch standard operating procedures. Handle customer concerns and requests for information in an expeditious and professional manner. Escalate unresolved issues to management as appropriate. Other duties as assigned. Skills Required and Physical Demands
Organize and prioritize time to balance conflicting demands related to customer care and dispatching. Communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment (interpersonal & telephone skills). Read and interpret documents and instructions from customers and other team members. Perform work activities requiring cooperation and instruction. Function in a fast‑paced environment, under substantial pressure. Work within the appropriate level of independence. Operate two‑way and emergency radio systems. Efficiency in using Microsoft Office and computerized routing software. Work independently. Read road and street maps. Keep organized and accurate records related to overall dispatch and routing responsibilities. Education and Qualifications
Hard requirements: High school diploma or GED. CDL A or B. Passenger and Airbrake endorsement or ability to obtain endorsements. Preferred requirements: 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field. We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits. Competitive compensation packages. 401(k) with 4% employer match. Financial Wellness Tool. Emotional Health
Employee Assistance Program (EAP). PTO for part‑time and full‑time positions. Paid holidays. Pet & Legal Insurance. Personal Development
On‑the‑job training and skills development. Internal transfer opportunities for career growth. *Benefits vary by position and location WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
#J-18808-Ljbffr
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The Dispatcher will report to the Operations Manager and is responsible for problem‑solving and providing a high‑end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries, and problem‑solving throughout the day. Responsibilities
Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes. Ensure direct and indirect daily activities of drivers are assigned and accomplished on time. Communicate all relevant details of driving assignments to drivers to ensure proper execution. Assist drivers with routing directions and direct them to perform special services when required. Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies. Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route. Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) to provide accurate and reliable information to customers and comply with district and state requirements. Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. Maintain high compliance with dispatch standard operating procedures. Handle customer concerns and requests for information in an expeditious and professional manner. Escalate unresolved issues to management as appropriate. Other duties as assigned. Skills Required and Physical Demands
Organize and prioritize time to balance conflicting demands related to customer care and dispatching. Communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment (interpersonal & telephone skills). Read and interpret documents and instructions from customers and other team members. Perform work activities requiring cooperation and instruction. Function in a fast‑paced environment, under substantial pressure. Work within the appropriate level of independence. Operate two‑way and emergency radio systems. Efficiency in using Microsoft Office and computerized routing software. Work independently. Read road and street maps. Keep organized and accurate records related to overall dispatch and routing responsibilities. Education and Qualifications
Hard requirements: High school diploma or GED. CDL A or B. Passenger and Airbrake endorsement or ability to obtain endorsements. Preferred requirements: 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field. We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits. Competitive compensation packages. 401(k) with 4% employer match. Financial Wellness Tool. Emotional Health
Employee Assistance Program (EAP). PTO for part‑time and full‑time positions. Paid holidays. Pet & Legal Insurance. Personal Development
On‑the‑job training and skills development. Internal transfer opportunities for career growth. *Benefits vary by position and location WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
#J-18808-Ljbffr