DSV Road GmbH
Operational Key Account Manager, Client Services, Air & Sea US
DSV Road GmbH, Phoenix, Arizona, United States, 85003
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Account Management
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Division: Air & Sea
Job Posting Title Operational Key Account Manager, Client Services, Air & Sea US
Time Type: Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer’s organization to identify and build relationships at all levels
Work across DSV’s network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow up items
Strategic Focus
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume- and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $67,500 - $97,000 / annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
Benefits DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
#J-18808-Ljbffr
Job area: Account Management
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Division: Air & Sea
Job Posting Title Operational Key Account Manager, Client Services, Air & Sea US
Time Type: Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer’s organization to identify and build relationships at all levels
Work across DSV’s network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow up items
Strategic Focus
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume- and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff
Preferred Qualifications
Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $67,500 - $97,000 / annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
Benefits DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
#J-18808-Ljbffr