Thrive Pet Healthcare
Veterinary Client Service Representative
Thrive Pet Healthcare, Scottsdale, Arizona, us, 85261
Veterinary Client Service Representative
2 days ago Be among the first 25 applicants
Animal Clinic Del Rancho
Scottsdale, AZ
Animal Clinic Del Rancho is hiring an experienced Client Service Representative to join our INCREDIBLE team!
At Animal Clinic Del Rancho you will have the support, tools, and resources to elevate your skills.
As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
And, we have plenty of fun along the way!
Experience & Skills Requirements
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
Client service experience and 1 year experience in veterinary medicine are highly preferred
Great communication skills – Team oriented with an ability to collaborate and support each other
Outstanding multi-tasker
Must be able to work rotating weekends and certain holidays
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw‑positive, kind and provide trustworthy communication to the patients, team members and clients.
Have the desire to constantly grow and advance as a valued member!
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
Educate clients and answer non‑medical inquiries
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments, including in‑office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
Maintain computer records with up‑to‑date client and patient data, verify each patient upon entry.
Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
Be willing to guide, mentor, and support fellow team members.
About The Hospital At Animal Clinic Del Rancho, we offer primary care services for cats and dogs in Scottsdale, Phoenix and Fountain Hills.
We are proud to be AAHA and AVMA accredited and feline‑friendly certified.
At Animal Clinic Del Rancho, our veterinarians have one shared purpose: to provide excellent pet health care with LOTS of love!
We promise to promote and respect the human–animal bond by providing the best care possible for your treasured companion.
We are proud to offer wellness care, dental, and diagnostic services alongside anesthesia and surgical specialties to the greater Scottsdale, Arizona area!
As an AAHA, Cat Friendly Practice, and AMA accredited clinic, we’re ready to provide the examination and preventative medication your pet needs to live a long, healthy life.
Benefits
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Employer‑sponsored childcare and elder care
Personalized care for every family‑forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
Skills
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment – across the nation.
Leadership training for a thriving and long career in the veterinary profession.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether.
We provide customizable professional development opportunities, a supportive work environment that values work‑life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued.
We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
#J-18808-Ljbffr
Animal Clinic Del Rancho
Scottsdale, AZ
Animal Clinic Del Rancho is hiring an experienced Client Service Representative to join our INCREDIBLE team!
At Animal Clinic Del Rancho you will have the support, tools, and resources to elevate your skills.
As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
And, we have plenty of fun along the way!
Experience & Skills Requirements
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
Client service experience and 1 year experience in veterinary medicine are highly preferred
Great communication skills – Team oriented with an ability to collaborate and support each other
Outstanding multi-tasker
Must be able to work rotating weekends and certain holidays
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw‑positive, kind and provide trustworthy communication to the patients, team members and clients.
Have the desire to constantly grow and advance as a valued member!
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
Educate clients and answer non‑medical inquiries
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments, including in‑office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
Maintain computer records with up‑to‑date client and patient data, verify each patient upon entry.
Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
Be willing to guide, mentor, and support fellow team members.
About The Hospital At Animal Clinic Del Rancho, we offer primary care services for cats and dogs in Scottsdale, Phoenix and Fountain Hills.
We are proud to be AAHA and AVMA accredited and feline‑friendly certified.
At Animal Clinic Del Rancho, our veterinarians have one shared purpose: to provide excellent pet health care with LOTS of love!
We promise to promote and respect the human–animal bond by providing the best care possible for your treasured companion.
We are proud to offer wellness care, dental, and diagnostic services alongside anesthesia and surgical specialties to the greater Scottsdale, Arizona area!
As an AAHA, Cat Friendly Practice, and AMA accredited clinic, we’re ready to provide the examination and preventative medication your pet needs to live a long, healthy life.
Benefits
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Employer‑sponsored childcare and elder care
Personalized care for every family‑forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
Skills
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment – across the nation.
Leadership training for a thriving and long career in the veterinary profession.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether.
We provide customizable professional development opportunities, a supportive work environment that values work‑life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued.
We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
#J-18808-Ljbffr