U.S.VETS
Overview
U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homelessness crisis. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS helps veterans and their families transition to civilian life. We are developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services.
Position:
Case Manager II The Case Manager II reports to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. This role provides guidance to veterans to help them achieve their highest level of independence. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to meet each client’s needs. FLSA Classification: Non-Exempt Responsibilities Assesses veterans referred to the program to identify problems, needs, or barriers in housing, employment, education/training, financial, sobriety, legal, family/social, and medical/psychiatric areas Coordinates care with VA personnel and other community partners for eligibility documentation, mental and physical health services Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete Collaborates with clients to complete Individual Action Plans (IAP) Maintains confidential client files in a professional and timely manner; ensures forms are current, complete, signed where applicable, and filed according to standards Meets with clients as required and documents progress notes in DAP format Reviews and updates IAPs monthly; completes timely discharge summaries Conducts home visits to provide case management and ensure client health and welfare Assists in quality management activities, data collection, and reporting Facilitates client life skills classes and provides specialized case management services and life skills groups/classes to veteran subpopulations (e.g., female veterans, disabled veterans, Iraq/Afghanistan veterans) Performs random drug and alcohol screenings as applicable Maintains HIPAA-compliant confidentiality Completes accurate data entry into HMIS and other required databases Documents client referrals for services Attends scheduled meetings and trainings; maintains time sheets, mileage logs, and other documentation Drives company vehicle for client transportation or other work-related activities Performs other duties as required Additional Program-Specific Duties U.S.VETS has various programs to which a Case Manager may be assigned. The following duties apply to program-specific assignments: Case Managers with Transitional Housing Clients Provide case management services that aim to transition clients to permanent housing Account for clients daily through contact, bed check, and daily sign-in logs Monitor program rent/participant fee compliance to support housing prioritization For programs with scattered-site transitional housing, locate housing units that meet clients’ needs Case Managers with Permanent Housing Clients Focus on obtaining and maintaining permanent housing For scattered-site housing, locate suitable housing for clients Support families with dependent children by enrolling children in school and connecting to community services Case Managers with Workforce Clients Assist with program assessment and enrollment Develop Individual Employment Development Plans; address barriers to employment and set short- and long-term goals Provide individualized resume and cover letter assistance Facilitate groups/classes (e.g., Job Placement, Job Retention, Employment Barriers, Computer Skills, Money Management) Present clients’ employment backgrounds to prospective employers Maintain knowledge of community employment resources and procedures Case Managers with SSVF Clients Conduct rapid rehousing and homeless prevention services Develop Housing Stability Plans and provide services to family members Conduct home visits and ensure dependent children are enrolled in school and connected to community services Maintain VA regulatory compliance and assist with Temporary Financial Assistance requests while cross-referencing HMIS Assist in rapidly placing veteran families into housing and conduct Rent Reasonableness and Habitability checks Coordinate with VA Grant & Per Diem and manage clients on Rapid Rehousing tracks Case Managers with Aftercare Case Management programs Report to the Permanent Housing Coordinator or Transitional Housing Coordinator/Director of Behavioral Health Make home visits to monitor housing stability and provide related educational activities Refer to mental health, substance use disorder, medical, and employment services as needed Participate in case conferencing with other service providers Case Managers with Incarcerated Veterans Transition Program (IVTP) Assist with program assessment and enrollment for clients in jail/prison or recently released Develop employment plans and provide resume/cover letter support Facilitate groups and maintain knowledge of community employment resources Conduct meetings in jail/prison when applicable and ensure proper background checks Preferred experience with clients transitioning from jail/prison Case Managers with Nursing Credentials Oversee infection control protocols and health testing coordination Coordinate off-site testing with VA and partners; track vitals and screen for flu-like symptoms Provide liaison with healthcare partners and manage medication storage and billing documentation Coordinate health-related events and trainings; maintain required nursing credentials (LPN/RN) Case Managers with Legal Services for Clients Provide information and assessments of veterans’ legal needs Collaborate with other staff to ensure wrap-around support and secure external legal services as needed Assist with data entry, reporting, grant compliance, and record-keeping Maintain client records and manage a legal cases database Enroll clients under the legal services grant and track program targets Qualifications Requirements Bachelor’s Degree required; related fields preferred Strong oral and written communication skills Professional demeanor and appearance Ability to work independently and in a team Ability to take direction and work with diverse groups Computer proficiency in Microsoft Office 365 and internet research Preferences Two years of experience in social services or related field preferred Experience with homelessness and/or veterans preferred Substance Abuse Counseling certification preferred Experience facilitating support groups preferred Valid driver’s license preferred; must meet company insurance requirements EEO/ADA Notice U.S.VETS is an Equal Employment Opportunity employer. We comply with applicable federal, state, and local laws, and information on this application is used for employment purposes consistent with those laws. Mission To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy. Rev. 09/10/24
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Case Manager II The Case Manager II reports to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. This role provides guidance to veterans to help them achieve their highest level of independence. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to meet each client’s needs. FLSA Classification: Non-Exempt Responsibilities Assesses veterans referred to the program to identify problems, needs, or barriers in housing, employment, education/training, financial, sobriety, legal, family/social, and medical/psychiatric areas Coordinates care with VA personnel and other community partners for eligibility documentation, mental and physical health services Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete Collaborates with clients to complete Individual Action Plans (IAP) Maintains confidential client files in a professional and timely manner; ensures forms are current, complete, signed where applicable, and filed according to standards Meets with clients as required and documents progress notes in DAP format Reviews and updates IAPs monthly; completes timely discharge summaries Conducts home visits to provide case management and ensure client health and welfare Assists in quality management activities, data collection, and reporting Facilitates client life skills classes and provides specialized case management services and life skills groups/classes to veteran subpopulations (e.g., female veterans, disabled veterans, Iraq/Afghanistan veterans) Performs random drug and alcohol screenings as applicable Maintains HIPAA-compliant confidentiality Completes accurate data entry into HMIS and other required databases Documents client referrals for services Attends scheduled meetings and trainings; maintains time sheets, mileage logs, and other documentation Drives company vehicle for client transportation or other work-related activities Performs other duties as required Additional Program-Specific Duties U.S.VETS has various programs to which a Case Manager may be assigned. The following duties apply to program-specific assignments: Case Managers with Transitional Housing Clients Provide case management services that aim to transition clients to permanent housing Account for clients daily through contact, bed check, and daily sign-in logs Monitor program rent/participant fee compliance to support housing prioritization For programs with scattered-site transitional housing, locate housing units that meet clients’ needs Case Managers with Permanent Housing Clients Focus on obtaining and maintaining permanent housing For scattered-site housing, locate suitable housing for clients Support families with dependent children by enrolling children in school and connecting to community services Case Managers with Workforce Clients Assist with program assessment and enrollment Develop Individual Employment Development Plans; address barriers to employment and set short- and long-term goals Provide individualized resume and cover letter assistance Facilitate groups/classes (e.g., Job Placement, Job Retention, Employment Barriers, Computer Skills, Money Management) Present clients’ employment backgrounds to prospective employers Maintain knowledge of community employment resources and procedures Case Managers with SSVF Clients Conduct rapid rehousing and homeless prevention services Develop Housing Stability Plans and provide services to family members Conduct home visits and ensure dependent children are enrolled in school and connected to community services Maintain VA regulatory compliance and assist with Temporary Financial Assistance requests while cross-referencing HMIS Assist in rapidly placing veteran families into housing and conduct Rent Reasonableness and Habitability checks Coordinate with VA Grant & Per Diem and manage clients on Rapid Rehousing tracks Case Managers with Aftercare Case Management programs Report to the Permanent Housing Coordinator or Transitional Housing Coordinator/Director of Behavioral Health Make home visits to monitor housing stability and provide related educational activities Refer to mental health, substance use disorder, medical, and employment services as needed Participate in case conferencing with other service providers Case Managers with Incarcerated Veterans Transition Program (IVTP) Assist with program assessment and enrollment for clients in jail/prison or recently released Develop employment plans and provide resume/cover letter support Facilitate groups and maintain knowledge of community employment resources Conduct meetings in jail/prison when applicable and ensure proper background checks Preferred experience with clients transitioning from jail/prison Case Managers with Nursing Credentials Oversee infection control protocols and health testing coordination Coordinate off-site testing with VA and partners; track vitals and screen for flu-like symptoms Provide liaison with healthcare partners and manage medication storage and billing documentation Coordinate health-related events and trainings; maintain required nursing credentials (LPN/RN) Case Managers with Legal Services for Clients Provide information and assessments of veterans’ legal needs Collaborate with other staff to ensure wrap-around support and secure external legal services as needed Assist with data entry, reporting, grant compliance, and record-keeping Maintain client records and manage a legal cases database Enroll clients under the legal services grant and track program targets Qualifications Requirements Bachelor’s Degree required; related fields preferred Strong oral and written communication skills Professional demeanor and appearance Ability to work independently and in a team Ability to take direction and work with diverse groups Computer proficiency in Microsoft Office 365 and internet research Preferences Two years of experience in social services or related field preferred Experience with homelessness and/or veterans preferred Substance Abuse Counseling certification preferred Experience facilitating support groups preferred Valid driver’s license preferred; must meet company insurance requirements EEO/ADA Notice U.S.VETS is an Equal Employment Opportunity employer. We comply with applicable federal, state, and local laws, and information on this application is used for employment purposes consistent with those laws. Mission To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy. Rev. 09/10/24
#J-18808-Ljbffr