Charlie Health
Overview
Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. They are responsible for providing treatment updates to referring providers and planning discharge for clients in our care. Responsibilities
Ensure a supportive, positive experience for clients and referral sources/external providers Work directly with clients, families, and referral sources to understand their needs and preferences Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health Use and maintain a nationwide provider database to identify appropriate referral options Make referrals using external provider’s preferred communication channels Follow-up with clients and/or external providers to verify placement Communicate with referral providers about new referrals and ensure that the facility/provider has all necessary information to consider a referral; assist with ensuring that all receiving providers have all necessary clinical materials and information Document case management contacts in progress notes, and communicate with therapists/case managers and treatment team about contact and updates on the status of discharge planning Collaborate with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide Adhere to stated policies and procedures and achieve performance metrics goals Requirements
Bachelor’s degree in health sciences, communications, psychology, social work, or related field Minimum of 2 years of relevant work experience (e.g., healthcare, customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented mindset, with experience working against concrete targets Excellent written and verbal communication skills Extreme organization and attention to detail Work authorized in the United States and native or bilingual English proficiency Ability to thrive in a fast-paced environment and learn quickly Proficient in Salesforce and Google Suite/MS Office Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information
The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. Our Values: Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
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Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. They are responsible for providing treatment updates to referring providers and planning discharge for clients in our care. Responsibilities
Ensure a supportive, positive experience for clients and referral sources/external providers Work directly with clients, families, and referral sources to understand their needs and preferences Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health Use and maintain a nationwide provider database to identify appropriate referral options Make referrals using external provider’s preferred communication channels Follow-up with clients and/or external providers to verify placement Communicate with referral providers about new referrals and ensure that the facility/provider has all necessary information to consider a referral; assist with ensuring that all receiving providers have all necessary clinical materials and information Document case management contacts in progress notes, and communicate with therapists/case managers and treatment team about contact and updates on the status of discharge planning Collaborate with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide Adhere to stated policies and procedures and achieve performance metrics goals Requirements
Bachelor’s degree in health sciences, communications, psychology, social work, or related field Minimum of 2 years of relevant work experience (e.g., healthcare, customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented mindset, with experience working against concrete targets Excellent written and verbal communication skills Extreme organization and attention to detail Work authorized in the United States and native or bilingual English proficiency Ability to thrive in a fast-paced environment and learn quickly Proficient in Salesforce and Google Suite/MS Office Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information
The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. Our Values: Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
#J-18808-Ljbffr