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Sacramento Native American Health Center, Inc.

Patient Services Representative - Medical

Sacramento Native American Health Center, Inc., Sacramento, California, United States, 95828

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Patient Services Representative - Medical

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Sacramento Native American Health Center, Inc.

Sacramento Native American Health Center, Inc. provided pay range This range is provided by Sacramento Native American Health Center, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $21.00/hr - $23.00/hr

Position Summary The Patient Services Representative – Medical (PSRM) reports to the Patient Services Front Desk Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check‑in/out duties for patients receiving medical services at SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary co‑payments if needed, and updating patient information to ensure records are current. This position also includes communicating with patients about upcoming appointments within the health center and about outstanding balances due that would require payment prior to the next appointment.

Essential Functions

Schedules appointments and verifies insurance and/or payment method for appropriate department.

Schedules follow up medical appointments as well as any other clinical appointment(s) upon patient request or need, using approved template and guidelines.

Conducts appointment reminder communication and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.

Utilizes software features to maximize patient access and adheres to patient check‑in workflow.

Collects and records patient payments for services rendered daily.

Reconciles daily cash drawer and patient payments.

Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date.

Assists and enrolls patients to state programs.

Completes daily corrections as requested by department manager.

Complies with all state and federal laws and regulations, as they pertain to position including HIPAA, sexual harassment, Scope of Practice, OSHA etc.

Other duties as assigned.

Seniority level Entry level

Employment type Full‑time

Job function Health Care Provider

Industries Hospitals and Health Care

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