West Des Moines Chamber of Commerce
Patient Services Specialist (Full-Time)
West Des Moines Chamber of Commerce, West Des Moines, Iowa, United States, 50265
About The Job
Patient Services Specialist (Full-Time) at The Iowa Clinic (West Des Moines, IA). Posted: 11/02/2025.
Responsibilities
Arrive at work in the morning – no night shifts here! Bonus – “dress for your day” allows jeans when schedule allows.
Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
Master multitasking and answer patient questions via the multi-line live chat system.
Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
Work as part of a team that supports clinical staff and physicians in providing excellent healthcare.
Participate in a department potluck or team building activity over lunch.
Visit the Iowa Clinic intranet to see available volunteer opportunities and read what is happening around the clinic.
Be a positive, professional representative of The Iowa Clinic.
Leave in the evening – working standard clinic hours.
Education
High school diploma or equivalent.
Qualifications
A desire to find a meaningful, fulfilling career.
Exceptional customer service skills.
Effective communication skills.
A positive and team-oriented attitude.
Bonus points if…
Have experience using a multi-line telephone system (inbound and outbound) in a call center setting.
You love exceeding people’s expectations.
You enjoy having fun where you work.
Finding meaningful connections is what you live for.
What’s In It For You
One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
Employee incentives to share in the Clinic’s success.
Generous PTO accruals and paid holidays.
Health, dental and vision insurance.
Quarterly volunteer opportunities through a variety of local nonprofits.
Opportunities to have fun with colleagues (TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive‑in movie night).
Monthly departmental celebrations, casual dress code and clinic-wide competitions.
Employee rewards and recognition program.
Health and wellness program with up to $350/year in incentives.
Employee feedback surveys.
All employee meetings, team huddles and transparent communication.
Location The Iowa Clinic – 5950 University Ave., Suite 321, West Des Moines, IA 50266.
#J-18808-Ljbffr
Responsibilities
Arrive at work in the morning – no night shifts here! Bonus – “dress for your day” allows jeans when schedule allows.
Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
Master multitasking and answer patient questions via the multi-line live chat system.
Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
Work as part of a team that supports clinical staff and physicians in providing excellent healthcare.
Participate in a department potluck or team building activity over lunch.
Visit the Iowa Clinic intranet to see available volunteer opportunities and read what is happening around the clinic.
Be a positive, professional representative of The Iowa Clinic.
Leave in the evening – working standard clinic hours.
Education
High school diploma or equivalent.
Qualifications
A desire to find a meaningful, fulfilling career.
Exceptional customer service skills.
Effective communication skills.
A positive and team-oriented attitude.
Bonus points if…
Have experience using a multi-line telephone system (inbound and outbound) in a call center setting.
You love exceeding people’s expectations.
You enjoy having fun where you work.
Finding meaningful connections is what you live for.
What’s In It For You
One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
Employee incentives to share in the Clinic’s success.
Generous PTO accruals and paid holidays.
Health, dental and vision insurance.
Quarterly volunteer opportunities through a variety of local nonprofits.
Opportunities to have fun with colleagues (TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive‑in movie night).
Monthly departmental celebrations, casual dress code and clinic-wide competitions.
Employee rewards and recognition program.
Health and wellness program with up to $350/year in incentives.
Employee feedback surveys.
All employee meetings, team huddles and transparent communication.
Location The Iowa Clinic – 5950 University Ave., Suite 321, West Des Moines, IA 50266.
#J-18808-Ljbffr