NYC Department of Housing Preservation & Development
FSS Case Manager
NYC Department of Housing Preservation & Development, New York, New York, us, 10261
Join to apply for the
FSS Case Manager
role at
NYC Department of Housing Preservation & Development
Pay Range Base pay: $44,545.00 /yr – $51,227.00 /yr. Your actual pay will be based on your skills and experience — speak with your recruiter to learn more.
About HPD and the Office of Housing Access and Stability (HAS) The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD is committed to reducing administrative and regulatory barriers and making investments to tackle the complex housing crisis by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and fostering equitable growth.
The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. Its mission is to ensure fair, efficient, and transparent access to affordable housing and to provide subsidies, placement services, and tools that connect New Yorkers to affordable housing. It supports vulnerable households in subsidized housing and works to expand housing choices, affirmatively further fair housing, and stabilize the financial health of buildings.
Your Team The Division of Program Policy and Innovation (DPPI) will provide support across HAS to coordinate policy development, support implementation of new rules and regulations, monitor program integrity and compliance, manage the selection of contracts for project-based rental assistance, and improve outcomes for program participants. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and, where possible, provide remediation opportunities to those who fail to meet requirements.
Your Impact DPPI is hiring Case Managers for its Family Self‑Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher (Section 8) assistance to achieve economic independence. HPD promotes self‑sufficiency in partnership with other organizations and offers education, job training, job placement, and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts when a household’s tenant share increases due to employment.
Responsibilities
Recruit and enroll participants, assess their goals and barriers, and link them to workforce development and community‑based resources.
Develop individual training and service plans, build working relationships with participants, and monitor progress toward goal attainment.
Coordinate case management and other service delivery by partner organizations; work to increase likelihood of successful graduation.
Maintain up‑to‑date information regarding escrow accounts: perform monthly reconciliations of approximately 150 of the 600 accounts, match balances between bank accounts and tracking software, calculate escrow balances, reconcile accounts, post adjustments, and document all actions in participant files and the data management system.
Manage requests for interim disbursements, prepare monthly summaries and packages for transmittal with graduation documents.
Respond orally and in writing to inquiries from clients, vendors, and Agency personnel.
Interpret Section 8 FSS rules and regulations and apply them to specific cases, participate in internal and external meetings, interface with clients (in person, via telephone, and in writing), and perform research assignments and special projects.
Preferred Skills
Excellent communication skills, including active listening.
Strong customer service focus.
Computer proficiency.
Bilingual language skills (plus).
Section 8 or other rental subsidy experience (plus).
Minimum Qualifications
High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above;
or
education and/or experience equivalent to the above.
Other Information As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. City Employees who have worked for the City for two continuous years may be eligible to reside in certain surrounding counties. Discuss eligibility with the agency representative during the interview.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Government Administration
Equal Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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FSS Case Manager
role at
NYC Department of Housing Preservation & Development
Pay Range Base pay: $44,545.00 /yr – $51,227.00 /yr. Your actual pay will be based on your skills and experience — speak with your recruiter to learn more.
About HPD and the Office of Housing Access and Stability (HAS) The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD is committed to reducing administrative and regulatory barriers and making investments to tackle the complex housing crisis by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and fostering equitable growth.
The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. Its mission is to ensure fair, efficient, and transparent access to affordable housing and to provide subsidies, placement services, and tools that connect New Yorkers to affordable housing. It supports vulnerable households in subsidized housing and works to expand housing choices, affirmatively further fair housing, and stabilize the financial health of buildings.
Your Team The Division of Program Policy and Innovation (DPPI) will provide support across HAS to coordinate policy development, support implementation of new rules and regulations, monitor program integrity and compliance, manage the selection of contracts for project-based rental assistance, and improve outcomes for program participants. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and, where possible, provide remediation opportunities to those who fail to meet requirements.
Your Impact DPPI is hiring Case Managers for its Family Self‑Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher (Section 8) assistance to achieve economic independence. HPD promotes self‑sufficiency in partnership with other organizations and offers education, job training, job placement, and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts when a household’s tenant share increases due to employment.
Responsibilities
Recruit and enroll participants, assess their goals and barriers, and link them to workforce development and community‑based resources.
Develop individual training and service plans, build working relationships with participants, and monitor progress toward goal attainment.
Coordinate case management and other service delivery by partner organizations; work to increase likelihood of successful graduation.
Maintain up‑to‑date information regarding escrow accounts: perform monthly reconciliations of approximately 150 of the 600 accounts, match balances between bank accounts and tracking software, calculate escrow balances, reconcile accounts, post adjustments, and document all actions in participant files and the data management system.
Manage requests for interim disbursements, prepare monthly summaries and packages for transmittal with graduation documents.
Respond orally and in writing to inquiries from clients, vendors, and Agency personnel.
Interpret Section 8 FSS rules and regulations and apply them to specific cases, participate in internal and external meetings, interface with clients (in person, via telephone, and in writing), and perform research assignments and special projects.
Preferred Skills
Excellent communication skills, including active listening.
Strong customer service focus.
Computer proficiency.
Bilingual language skills (plus).
Section 8 or other rental subsidy experience (plus).
Minimum Qualifications
High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above;
or
education and/or experience equivalent to the above.
Other Information As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. City Employees who have worked for the City for two continuous years may be eligible to reside in certain surrounding counties. Discuss eligibility with the agency representative during the interview.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Government Administration
Equal Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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