Cape Cod Healthcare
LPN/RN - Clinical Triage, PCP (South Yarmouth)
Cape Cod Healthcare, Yarmouth, Massachusetts, United States
LPN/RN - Clinical Triage, PCP (South Yarmouth)
Responsibilities
Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
Exercise thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
Assess complex patient needs to ensure patient is transitioned to appropriate level of care
Demonstrate a systematic, dynamic approach to collect objective and subjective data and assess the response
Triage and schedule visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow-up care
Provide clinical support to team, adjusting role and priorities to meet patient care demands
Answer phone calls and electronic messages promptly
Greet callers appropriately by identifying self and department, and provide assistance in a friendly, respectful, and helpful manner
Provide timely, efficient, and accurate triage responses in accordance with professional nursing standards
Document all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
Educate patients about utilization of the clinics’ community services
Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
Perform other work-related duties and activities as assigned or requested
Greet and escort patients to exam rooms
Obtain relevant information and take vital signs as indicated (e.g., height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation)
Input pertinent clinical information into the electronic health record timely and with accuracy and perform a complete medication reconciliation
Assist clinicians with clinical procedures and/or additional tests specific to the department; advise patient of preparation required for exam or additional testing and keep patients informed of visit status, unforeseen delays, and other relevant information pertaining to the patient’s visit
Assist in resolving patient concerns by acting as an advocate, as appropriate
Participate in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintain patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provide clerical/office support as necessary
Ability to float to other MACC practices when required
Verify and implement clinician’s orders for testing and/or procedures
Triage walk-in patients per established protocols
Maintain communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery
Qualifications – Licensed Practical Nurse (LPN)
Ability to read, write, and communicate in English
Graduate of an accredited Practical Nursing program
Currently licensed as a Licensed Practical Nurse in the state of Massachusetts
Basic Life Support Certification for Health Care Providers
Strong interpersonal, customer service, and time management skills
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Minimum of two years’ experience in a clinical setting preferred
Qualifications – Registered Nurse (RN)
Ability to read, write, and communicate in English
Graduate of an accredited school of nursing
Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
Basic Life Support Certification for Health Care Providers
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Minimum of two years’ experience in a clinical setting preferred
Schedule Details 20 hours per week, Monday‑Friday 7 a‑5 p, no weekends and no holidays. Sign‑on bonus eligible.
Primary Location Massachusetts – South Yarmouth
Organization Medical Affiliates of Cape Cod
#J-18808-Ljbffr
Responsibilities
Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
Exercise thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
Assess complex patient needs to ensure patient is transitioned to appropriate level of care
Demonstrate a systematic, dynamic approach to collect objective and subjective data and assess the response
Triage and schedule visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow-up care
Provide clinical support to team, adjusting role and priorities to meet patient care demands
Answer phone calls and electronic messages promptly
Greet callers appropriately by identifying self and department, and provide assistance in a friendly, respectful, and helpful manner
Provide timely, efficient, and accurate triage responses in accordance with professional nursing standards
Document all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
Educate patients about utilization of the clinics’ community services
Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
Perform other work-related duties and activities as assigned or requested
Greet and escort patients to exam rooms
Obtain relevant information and take vital signs as indicated (e.g., height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation)
Input pertinent clinical information into the electronic health record timely and with accuracy and perform a complete medication reconciliation
Assist clinicians with clinical procedures and/or additional tests specific to the department; advise patient of preparation required for exam or additional testing and keep patients informed of visit status, unforeseen delays, and other relevant information pertaining to the patient’s visit
Assist in resolving patient concerns by acting as an advocate, as appropriate
Participate in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintain patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provide clerical/office support as necessary
Ability to float to other MACC practices when required
Verify and implement clinician’s orders for testing and/or procedures
Triage walk-in patients per established protocols
Maintain communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery
Qualifications – Licensed Practical Nurse (LPN)
Ability to read, write, and communicate in English
Graduate of an accredited Practical Nursing program
Currently licensed as a Licensed Practical Nurse in the state of Massachusetts
Basic Life Support Certification for Health Care Providers
Strong interpersonal, customer service, and time management skills
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Minimum of two years’ experience in a clinical setting preferred
Qualifications – Registered Nurse (RN)
Ability to read, write, and communicate in English
Graduate of an accredited school of nursing
Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
Basic Life Support Certification for Health Care Providers
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Minimum of two years’ experience in a clinical setting preferred
Schedule Details 20 hours per week, Monday‑Friday 7 a‑5 p, no weekends and no holidays. Sign‑on bonus eligible.
Primary Location Massachusetts – South Yarmouth
Organization Medical Affiliates of Cape Cod
#J-18808-Ljbffr