Monro Muffler/Brake
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting regional strength and community connections. Under the Monro banner, we are united TEAM, sharing the mission to bring guests the highest quality tire and auto service in the industry.
Destination Monro - Your Career is Here! We are looking for motivated individuals at every stage in their career who share our vision to be America’s leading auto and tire centers. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York.
Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.
Job Description
The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire centers by promoting products and services to guests. Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to their skill level for timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Maintain required safety standards. Maintain technical knowledge and capabilities through Monro University training courses and modules. Operate, utilize, and maintain all equipment safely per Monro and manufacturer guidelines. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Strong communication with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and have a satisfactory MVR. Background checks are conducted and reviewed according to law; no applicant is automatically disqualified due to criminal record. Profile Summary
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed goals. Basic math skills to calculate figures and amounts. Proactive with proficiency in multi-tasking in a fast-paced environment. Ability to mentor, coach and develop teammates. Problem solve and resolve customer complaints. Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, weather conditions, chemicals, odors, dirt, and dust. Candidates must be able to: Work flexible hours, including evenings, weekends, and holidays. Work 45 hours per week. Lift, carry, and stock merchandise up to 50 lbs. without assistance. Stand and walk for long periods; frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental Employee Access Perks Career Advancement Opportunities Your next Destination! Growth Opportunity:
At Monro we’re committed to helping teammates grow their career through coursework, leadership training, and opportunities. Teammates receive on-the-job training, company-sponsored certifications, and Monro University coursework to advance to the next level. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire centers by promoting products and services to guests. Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to their skill level for timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Maintain required safety standards. Maintain technical knowledge and capabilities through Monro University training courses and modules. Operate, utilize, and maintain all equipment safely per Monro and manufacturer guidelines. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Strong communication with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and have a satisfactory MVR. Background checks are conducted and reviewed according to law; no applicant is automatically disqualified due to criminal record. Profile Summary
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed goals. Basic math skills to calculate figures and amounts. Proactive with proficiency in multi-tasking in a fast-paced environment. Ability to mentor, coach and develop teammates. Problem solve and resolve customer complaints. Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, weather conditions, chemicals, odors, dirt, and dust. Candidates must be able to: Work flexible hours, including evenings, weekends, and holidays. Work 45 hours per week. Lift, carry, and stock merchandise up to 50 lbs. without assistance. Stand and walk for long periods; frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental Employee Access Perks Career Advancement Opportunities Your next Destination! Growth Opportunity:
At Monro we’re committed to helping teammates grow their career through coursework, leadership training, and opportunities. Teammates receive on-the-job training, company-sponsored certifications, and Monro University coursework to advance to the next level. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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