TDS Telecommunications LLC
Field Service Technician - Network Specialist
TDS Telecommunications LLC, Verona, Wisconsin, United States, 53593
Field Service Technician - Network Specialist
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Field Service Technician - Network Specialist, you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Responsibilities Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Provides advanced troubleshooting support techniques and corrections. Responds to “trouble” dispatches. Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc). Provides excellent customer service. Proactively educates and sells TDS products and services to customers. Performs project management for the installation of systems and performs related functions as requested by the supervisor. Qualifications Required Qualifications 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge. 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training. Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Upon hire, must successfully pass all components of the Safety Course curriculum. Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs. Understanding of telecommunication products and services: Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video, IP Telephony Systems/Applications, DSA, DSLAM/RAM, Connecting company testing, WAN/LAN/Data Networks, Switch Installations & Additions and/or ATM Switches and Networks. Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs. Ability to work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers. Proven organizational skills and ability to multi-task. Physical requirements may vary based on company needs: Operation of heavy construction machinery, such as bucket truck, drop plow, and backhoe. Ability to dig, lift and climb. May require occasional travel. Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate. Must be able to operate vehicles with manual transmissions. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $27.62/Hr. - $41.42/Hr.
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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Field Service Technician - Network Specialist, you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Responsibilities Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Provides advanced troubleshooting support techniques and corrections. Responds to “trouble” dispatches. Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc). Provides excellent customer service. Proactively educates and sells TDS products and services to customers. Performs project management for the installation of systems and performs related functions as requested by the supervisor. Qualifications Required Qualifications 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge. 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training. Must have and maintain a valid driver's license. Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Upon hire, must successfully pass all components of the Safety Course curriculum. Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs. Understanding of telecommunication products and services: Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video, IP Telephony Systems/Applications, DSA, DSLAM/RAM, Connecting company testing, WAN/LAN/Data Networks, Switch Installations & Additions and/or ATM Switches and Networks. Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs. Ability to work and make decisions independently with little or no supervision. Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers. Proven organizational skills and ability to multi-task. Physical requirements may vary based on company needs: Operation of heavy construction machinery, such as bucket truck, drop plow, and backhoe. Ability to dig, lift and climb. May require occasional travel. Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate. Must be able to operate vehicles with manual transmissions. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $27.62/Hr. - $41.42/Hr.
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