TDS Telecommunications LLC
Field Service Technician
TDS Telecommunications LLC, Waunakee, Wisconsin, United States, 53597
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a
Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face-to-face contact with customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. Note: This position requires in-field support and on-call availability. The selected candidate must reside within a 60-minute distance from Verona, WI. This role can be hired at Field Service Technician (requisition ID #2025-28108), Field Service Technician - Network (requisition ID #2025-28063), or Field Service Technician - Network Specialist level (requisition ID #2025-28064) depending on the candidate’s skills and qualifications. Please reference each posting for minimum qualifications and submit applications for each level you are interested in and qualified for. Responsibilities
Assist with and perform on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify the location of defective cable using test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment may be required. Locate, identify and mark company underground and buried facilities to prevent damage. Keep an orderly log of all locate requests in the exchange area. Perform cable fault acceptance tests on newly constructed facilities. Provide troubleshooting support techniques and corrections; respond to trouble dispatches. Support and maintain record systems (cross connects, line groups, network elements, etc.). Provide excellent customer service. Proactively educate and sell TDS products and services to customers. Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment. Qualifications
Required Qualifications
Must have and maintain a valid driver’s license. Must follow the TDS attendance guidelines to meet business needs, including obligations to our customers. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Must be available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Must pass all components of the Safety Course curriculum upon hire. Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVWR > 10,000 lbs. A+ certification and computer networking experience. Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video. Proficiency with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel. Ability to work independently with little supervision. Demonstrated customer service and sales skills and effective verbal and written communication with internal and external customers. Strong organizational and multi-tasking abilities. Ability to operate vehicles with manual transmissions. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply. Experience and skills come in many forms and may not exactly match what’s listed, but you can still thrive in this role. Benefits
We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30+ hours per week have additional benefits: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time All associates have the opportunity to participate in Associate Resource Groups. To learn more, click here. Company
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S., with a focus on fiber optic networks. Visit tdstelecom.com to learn more. EEO statement: We are committed to Equal Employment Opportunity and value diverse backgrounds and perspectives. Qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. Pay Transparency
The listed pay range reflects base salary. Offers are based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may include bonuses or additional compensation. Pay Range (Hr./Yr.): $22.62 - $33.94
#J-18808-Ljbffr
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a
Field Service Technician , you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This position has direct, face-to-face contact with customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks. You will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. Note: This position requires in-field support and on-call availability. The selected candidate must reside within a 60-minute distance from Verona, WI. This role can be hired at Field Service Technician (requisition ID #2025-28108), Field Service Technician - Network (requisition ID #2025-28063), or Field Service Technician - Network Specialist level (requisition ID #2025-28064) depending on the candidate’s skills and qualifications. Please reference each posting for minimum qualifications and submit applications for each level you are interested in and qualified for. Responsibilities
Assist with and perform on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify the location of defective cable using test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment may be required. Locate, identify and mark company underground and buried facilities to prevent damage. Keep an orderly log of all locate requests in the exchange area. Perform cable fault acceptance tests on newly constructed facilities. Provide troubleshooting support techniques and corrections; respond to trouble dispatches. Support and maintain record systems (cross connects, line groups, network elements, etc.). Provide excellent customer service. Proactively educate and sell TDS products and services to customers. Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment. Qualifications
Required Qualifications
Must have and maintain a valid driver’s license. Must follow the TDS attendance guidelines to meet business needs, including obligations to our customers. Other Qualifications
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Must be available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed. Must pass all components of the Safety Course curriculum upon hire. Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVWR > 10,000 lbs. A+ certification and computer networking experience. Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video. Proficiency with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel. Ability to work independently with little supervision. Demonstrated customer service and sales skills and effective verbal and written communication with internal and external customers. Strong organizational and multi-tasking abilities. Ability to operate vehicles with manual transmissions. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply. Experience and skills come in many forms and may not exactly match what’s listed, but you can still thrive in this role. Benefits
We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30+ hours per week have additional benefits: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time All associates have the opportunity to participate in Associate Resource Groups. To learn more, click here. Company
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S., with a focus on fiber optic networks. Visit tdstelecom.com to learn more. EEO statement: We are committed to Equal Employment Opportunity and value diverse backgrounds and perspectives. Qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. Pay Transparency
The listed pay range reflects base salary. Offers are based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may include bonuses or additional compensation. Pay Range (Hr./Yr.): $22.62 - $33.94
#J-18808-Ljbffr