Monro, Inc.
Overview
Automotive Store Manager
at
Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. Destination Monro – Your Career is Here! This role is based in a Monro store and reports to the District Manager. About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Salary Range:
$65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential Monthly Bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communications skills to effectively communicate with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development Performance based incentives Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable Direct Deposit Healthcare, Vision, and Dental Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. The Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination. This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor at any time based upon the Company’s needs.
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Automotive Store Manager
at
Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. Positions are available in our retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. Destination Monro – Your Career is Here! This role is based in a Monro store and reports to the District Manager. About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Salary Range:
$65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential Monthly Bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communications skills to effectively communicate with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development Performance based incentives Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable Direct Deposit Healthcare, Vision, and Dental Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. The Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination. This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor at any time based upon the Company’s needs.
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