Fives
Overview
Field Service Technician role requiring travel to customer sites, nationally and internationally, with the ability to work overtime or on off-shifts as needed. Must maintain regular attendance and comply with ISO 9001 & 14001 awareness and compliance. Responsibilities
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer facilities. Perform duties following verbal or written instructions from Tech Support, Service Coordinator, or Service Manager, or using information from drawings, service documentation, or other user documentation. Operate machines and equipment in customer facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel. Ensure machine accuracy and quality meet specifications. Notify Tech Support or Service Coordinator of deviations from specifications or problems. Write complete service reports in accordance with procedures. Instruct customer personnel to operate, maintain, and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed. Provide input for the improvement and development of company products. Maintain regular and predictable attendance. Be available to work overtime and/or on off-shifts as required by business needs. Work with and interact with other people on a routine basis. Travel on the road a majority of the time visiting customers and/or vendors, both nationally and internationally. Maintain ISO 9001 & 14001 awareness and compliance. Education/Certification
Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience. Valid Driver's License; ability to obtain a passport and credit card. May need to read and understand international print symbols. Experience/Skills
Ability to use general hand tools. Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, and customers. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Good working knowledge of word processing and spreadsheet software, and general use of internal service and communication systems. Positive attitude, neat appearance, and readiness to communicate positively and collaboratively to support the Company’s image and quality. Work Environment & Physical Demands
The employee is regularly required to use hands to finger and handle; may reach with hands and arms. Frequent lifting up to 25 pounds; occasional lifting more than 100 pounds. Specific vision abilities required, including color vision. Exposure to moving mechanical parts; occasional exposure to wet/humid conditions, fumes, weather, electrical risks, and vibration; loud work environment. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: Industrial Machinery Manufacturing
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Field Service Technician role requiring travel to customer sites, nationally and internationally, with the ability to work overtime or on off-shifts as needed. Must maintain regular attendance and comply with ISO 9001 & 14001 awareness and compliance. Responsibilities
Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer facilities. Perform duties following verbal or written instructions from Tech Support, Service Coordinator, or Service Manager, or using information from drawings, service documentation, or other user documentation. Operate machines and equipment in customer facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel. Ensure machine accuracy and quality meet specifications. Notify Tech Support or Service Coordinator of deviations from specifications or problems. Write complete service reports in accordance with procedures. Instruct customer personnel to operate, maintain, and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed. Provide input for the improvement and development of company products. Maintain regular and predictable attendance. Be available to work overtime and/or on off-shifts as required by business needs. Work with and interact with other people on a routine basis. Travel on the road a majority of the time visiting customers and/or vendors, both nationally and internationally. Maintain ISO 9001 & 14001 awareness and compliance. Education/Certification
Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience. Valid Driver's License; ability to obtain a passport and credit card. May need to read and understand international print symbols. Experience/Skills
Ability to use general hand tools. Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, and customers. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Good working knowledge of word processing and spreadsheet software, and general use of internal service and communication systems. Positive attitude, neat appearance, and readiness to communicate positively and collaboratively to support the Company’s image and quality. Work Environment & Physical Demands
The employee is regularly required to use hands to finger and handle; may reach with hands and arms. Frequent lifting up to 25 pounds; occasional lifting more than 100 pounds. Specific vision abilities required, including color vision. Exposure to moving mechanical parts; occasional exposure to wet/humid conditions, fumes, weather, electrical risks, and vibration; loud work environment. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: Industrial Machinery Manufacturing
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