Michigan Medicine
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Patient Services Intermediate
role at
Michigan Medicine
1 day ago Be among the first 25 applicants
Base pay range $43,680.00/yr - $56,014.00/yr
How to Apply A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical float position for the Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check‑In, Pre‑Op, PACU, OR Front Desk at Pavilion, CVC and UH) to provide absentee coverage and other coverage as needed. This coverage may be planned, but last‑minute changes also frequently occur.
Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U‑M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Float clerks cover each of the clerical desks in the Pavilion, UH & CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The operating room front desk, pre‑op, and PACU clerical roles are largely behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. The surgery reception staff check patients in for their procedures and then act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Further, the float clerk proactively facilitates/schedules lunch, meeting, etc. coverage, responds to their pager with scheduling changes, and acts as resource for workflow/process improvement projects.
Warmly meet and greet all patients and families, demonstrating service excellence in these important interactions on the patients' day of surgery
Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
Provide coverage for breaks, lunches and spikes in workflow or vacations/call‑ins depending on the day
Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverage
Communicate their daily schedule with the team and be cognizant of the daily flow at each hospital so they know where they may be needed
Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests
Escort patients/family members to Pre‑Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
Act as patient and family advocate, contacting clinicians and others as appropriate to improve the experience
Use MiChart, and the Family Trackers to confirm that patients flow through the system in a timely well‑documented manner
Provide clerical support when needed; participate in other duties or projects as assigned
Actively participate in team huddles and continuous process improvement
Communicate, troubleshoot, and elevate concerns and issues
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others
Assist management in training new team members (including providing timely feedback) and maintain accurate, up‑to‑date training documentation and checklists
Provide a thorough hand‑off at the shift change/after providing breaks
Work as a team to ensure consistency and efficiency
Appropriately utilize computers and other University of Michigan resources
Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
Orient and provide guidance to volunteer staff
Complete the required duties at each of the desks
Respond to inquiries (text, pager, phone calls) within 15 minutes
Required Qualifications
High school diploma or General Education Development (GED) credential
3‑4 years of experience or a combination of education and experience
Exceptional customer service experience (preferably in a medical environment)
Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverage
Ability to cover on a regular basis at least 3 locations
Excellent attendance record and reliability
Good investigative skills and strong attention to detail
Effective problem‑solving skills
Self‑direction, motivation, and ability to multitask with minimal supervision
Ability to prioritize work and manage time effectively.
Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team
Multitasking in a high‑pressure environment
Desired Qualifications
Knowledge of Perioperative and surgical environments
Working knowledge of Epic/MiChart, and Microsoft Teams
Familiar with UMHS policies and procedures.
Basic medical terminology
Previous work/volunteer experience in a medical environment
Customer Service‑Focused, Multi‑Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible
Work Schedule The Michigan Medicine operating rooms runs 24 hours/day, 7 days/week. This is an onsite floating position and the schedule can vary. While we do much of the scheduling in advance, flexibility with availability outside the schedule hours, including days, nights, and weekends is required and utilized. During training, the schedule will be predictable and will vary between days, evenings, midnights, and weekends as each of the desks and each of the shifts are learned.
Union Affiliation This position is covered under the collective bargaining agreement between the U‑M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses.
Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
SENIORITY LEVEL Mid‑Senior level
EMPLOYMENT TYPE Full‑time
JOB FUNCTION Health Care Provider
INDUSTRIES Hospitals and Health Care
U‑M EEO STATEMENT The University of Michigan is an equal employment opportunity employer.
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Patient Services Intermediate
role at
Michigan Medicine
1 day ago Be among the first 25 applicants
Base pay range $43,680.00/yr - $56,014.00/yr
How to Apply A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical float position for the Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check‑In, Pre‑Op, PACU, OR Front Desk at Pavilion, CVC and UH) to provide absentee coverage and other coverage as needed. This coverage may be planned, but last‑minute changes also frequently occur.
Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U‑M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Float clerks cover each of the clerical desks in the Pavilion, UH & CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The operating room front desk, pre‑op, and PACU clerical roles are largely behind the scenes positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. The surgery reception staff check patients in for their procedures and then act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Further, the float clerk proactively facilitates/schedules lunch, meeting, etc. coverage, responds to their pager with scheduling changes, and acts as resource for workflow/process improvement projects.
Warmly meet and greet all patients and families, demonstrating service excellence in these important interactions on the patients' day of surgery
Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
Provide coverage for breaks, lunches and spikes in workflow or vacations/call‑ins depending on the day
Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverage
Communicate their daily schedule with the team and be cognizant of the daily flow at each hospital so they know where they may be needed
Provide wayfinding, resources (security, social work, maps), and comfort to family members and other guests
Escort patients/family members to Pre‑Operative/Recovery Areas, Surgical Short Stay, consultation rooms and other areas as appropriate
Act as patient and family advocate, contacting clinicians and others as appropriate to improve the experience
Use MiChart, and the Family Trackers to confirm that patients flow through the system in a timely well‑documented manner
Provide clerical support when needed; participate in other duties or projects as assigned
Actively participate in team huddles and continuous process improvement
Communicate, troubleshoot, and elevate concerns and issues
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others
Assist management in training new team members (including providing timely feedback) and maintain accurate, up‑to‑date training documentation and checklists
Provide a thorough hand‑off at the shift change/after providing breaks
Work as a team to ensure consistency and efficiency
Appropriately utilize computers and other University of Michigan resources
Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
Orient and provide guidance to volunteer staff
Complete the required duties at each of the desks
Respond to inquiries (text, pager, phone calls) within 15 minutes
Required Qualifications
High school diploma or General Education Development (GED) credential
3‑4 years of experience or a combination of education and experience
Exceptional customer service experience (preferably in a medical environment)
Must be flexible in terms of schedule with regards to days/nights/weekends/etc. coverage
Ability to cover on a regular basis at least 3 locations
Excellent attendance record and reliability
Good investigative skills and strong attention to detail
Effective problem‑solving skills
Self‑direction, motivation, and ability to multitask with minimal supervision
Ability to prioritize work and manage time effectively.
Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team
Multitasking in a high‑pressure environment
Desired Qualifications
Knowledge of Perioperative and surgical environments
Working knowledge of Epic/MiChart, and Microsoft Teams
Familiar with UMHS policies and procedures.
Basic medical terminology
Previous work/volunteer experience in a medical environment
Customer Service‑Focused, Multi‑Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible
Work Schedule The Michigan Medicine operating rooms runs 24 hours/day, 7 days/week. This is an onsite floating position and the schedule can vary. While we do much of the scheduling in advance, flexibility with availability outside the schedule hours, including days, nights, and weekends is required and utilized. During training, the schedule will be predictable and will vary between days, evenings, midnights, and weekends as each of the desks and each of the shifts are learned.
Union Affiliation This position is covered under the collective bargaining agreement between the U‑M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses.
Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
SENIORITY LEVEL Mid‑Senior level
EMPLOYMENT TYPE Full‑time
JOB FUNCTION Health Care Provider
INDUSTRIES Hospitals and Health Care
U‑M EEO STATEMENT The University of Michigan is an equal employment opportunity employer.
#J-18808-Ljbffr