Cape Cod Healthcare
Overview
Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.
Responsibilities
Advocates for the patient’s appointments, and healthcare needs Communicate unresolved issues to manager or designee to facilitate timely interventions Demonstrate excellent communication skills effectively and efficiently Maintains accurate records of all calls and corresponding details Efficiently field patient questions and concerns Process messages and report to the respective physicians and their teams, whenever necessary Attends and actively participates in team meetings Answers phones in accordance with department standards to achieve expected goals Communicates effectively and efficiently when in the call center assignment Other work related duties as assigned Qualifications
Ability to read, write and communicate in English at the level of a high school graduate Ability to work independently in a fast paced environment Excellent telephone and communication skills Strong interpersonal, customer service and time management skills Experience with current office technology, proficient with computer office applications Minimum of one year experience in a clinical setting preferred Purpose of Position Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters. Schedule Details 40 hours per week, Monday-Friday, 8a-4p, No weekends and No holidays Organization Medical Affiliates of Cape Cod Primary Location Massachusetts-Hyannis Department MAC-Phones & Scheduling Seniorities and Employment
Seniority level: Entry level Employment type: Full-time Job Function and Industry
Job function: Health Care Provider Industries: Hospitals and Health Care Referrals increase your chances of interviewing at Cape Cod Healthcare by 2x Get notified about new Patient Representative jobs in
Hyannis, MA . Orthopedic Testing & Outgoing Referral Representative Scheduling Access Specialist, PCP (South Yarmouth) Scheduling Access Specialist, Orthopedics (Falmouth)
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Advocates for the patient’s appointments, and healthcare needs Communicate unresolved issues to manager or designee to facilitate timely interventions Demonstrate excellent communication skills effectively and efficiently Maintains accurate records of all calls and corresponding details Efficiently field patient questions and concerns Process messages and report to the respective physicians and their teams, whenever necessary Attends and actively participates in team meetings Answers phones in accordance with department standards to achieve expected goals Communicates effectively and efficiently when in the call center assignment Other work related duties as assigned Qualifications
Ability to read, write and communicate in English at the level of a high school graduate Ability to work independently in a fast paced environment Excellent telephone and communication skills Strong interpersonal, customer service and time management skills Experience with current office technology, proficient with computer office applications Minimum of one year experience in a clinical setting preferred Purpose of Position Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters. Schedule Details 40 hours per week, Monday-Friday, 8a-4p, No weekends and No holidays Organization Medical Affiliates of Cape Cod Primary Location Massachusetts-Hyannis Department MAC-Phones & Scheduling Seniorities and Employment
Seniority level: Entry level Employment type: Full-time Job Function and Industry
Job function: Health Care Provider Industries: Hospitals and Health Care Referrals increase your chances of interviewing at Cape Cod Healthcare by 2x Get notified about new Patient Representative jobs in
Hyannis, MA . Orthopedic Testing & Outgoing Referral Representative Scheduling Access Specialist, PCP (South Yarmouth) Scheduling Access Specialist, Orthopedics (Falmouth)
#J-18808-Ljbffr