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SES-Government Solutions

Field Service Technician

SES-Government Solutions, Bridgeton, Missouri, United States, 63044

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Job ID: 113087

Job Summary Leonardo DRS Land Systems is seeking full‑time Field Service Technicians of various levels of experience. The ideal candidates will be responsible for providing hands‑on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre‑ and post‑production life cycle here at Leonardo DRS Land Systems. As a Field Service Technician, you may do all or some of the following tasks:

Assembly and support of prototype products

Real‑world / real‑time troubleshooting and repair at various customer sites

Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required)

Provide technical support during training events

Coordinate and perform product upgrades in the field

This position is based out of Bridgeton, MO, but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50‑75% of the time.

Job Responsibilities

Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow‑on support stages of various programs to internal and external customers

Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment

Assist in demonstrating setup and adjustment of complex equipment for potential users or operators

Demonstrate setup and adjustment of complex equipment for potential users or operators.

Complete appropriate written documentation and feedback for onsite service and installations

Demonstrate great customer service skills and serve as customer contact on technical issues

Deliver technical solutions to customers with a high degree of professionalism

Must be able to identify technical and logistical problems and help determine solutions.

May provide formal/informal training of customer personnel

Exhibit mature, independent judgment and communicate effectively

Ability to work independently at customer locations

Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer's scheduling

Employees must be able to maintain and adhere to the customer's on‑site scheduling requirements, including working variable shifts and up to 12‑hour shifts while traveling to customer sites to perform necessary testing

Support, communicate, reinforce, and defend the mission, values and culture of the organization

Responsibilities will vary based on level

Qualifications

High school diploma or GED

Level will be based on years of relevant experience and knowledge

Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)

Must be able and willing to travel to CONUS locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50‑75% of the year on average

Must be able and willing to travel to OCONUS locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time

Must have or be eligible to obtain U.S. passport

Must have valid driver's license to obtain a rental car to transport to and from various assignments

Must be able to obtain and retain a company-sponsored credit card for use while on business travel

U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment

Good communications skills (written and verbal)

Demonstrated teambuilding and leadership skills for senior level positions

Fundamental understanding of computer systems, operating systems, and configuration files, a plus

Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The expected pay scale for this position is $37,755.00/year – $69,096.00/year for the state of Illinois, dependant on level offered. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate's relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well‑being. We develop our talent by offering programs and activities to support career‑growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. Some employees are eligible for limited benefits only.

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY

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