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Eurofins US Food, Feed, & Supplement Testing

IT Field Service Technician

Eurofins US Food, Feed, & Supplement Testing, Franklin Park, New Jersey, United States

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Job Description Eurofins is seeking a self‑motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in‑person support and act as fill in for occasional overflow of Service Desk calls.

Support one or more localized laboratories to provide in‑person, on‑site support, 2‑4 days per week.

Provide remote support to laboratories across North America.

Troubleshoot and resolve customer hardware, software and general network connectivity issues.

Break highly technical concepts down into non‑technical language and communicate them to people of all IT skill levels.

Must be open‑minded and considered a change agent.

Provide hands on/onsite support for various technical challenges.

Seniority level Entry level

Employment type Full‑time

Job function Information Technology

Industries IT Services and IT Consulting and Civil Engineering

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