1872 Consulting
Location:
Texas or
located near major airports
(Chicago, Indianapolis, Detroit, etc.) Job Type:
Hourly, up to 90% travel Industry:
Machinery Manufacturing About the Company:
A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals. About the Role:
We are seeking
4 Field Service Technicians
to provide exceptional technical service, training, and support to our customers. This is a
high-priority position
with
one role based in Texas
and
three positions located near major airports
(Chicago, Indianapolis, Detroit, etc.) to facilitate travel. The job involves
80-90% travel , requiring flexibility for domestic and occasional international assignments. These roles involve
on-site troubleshooting, maintenance, and installations
with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both
mechanical and electrical expertise
and excel in customer service. Key Responsibilities: Provide on-site
installation, maintenance, and repair services
during field visits. Troubleshoot
mechanical and electrical systems
and resolve service-related issues efficiently. Collaborate with internal teams (production, service, and project management) to deliver high-quality service. Maintain detailed and timely service reports, logs, and documentation. Utilize
ERP tools
to track service actions and generate customer experience reports. Understand and respond to customer needs, offering recommendations as appropriate. Cultivate positive, long-term customer relationships. Uphold company protocols and maintain compliance with field service standards. Compensation: Base pay:
$26-$36/hour, depending on experience. In-plan compensation:
Additional
$15/hour
( on top of base pay ) while working with customers. Overtime pay:
Saturday overtime and regular overtime available. Qualifications: High School Diploma required;
Technical Diploma
preferred; Bachelor’s degree is a plus. 2+ years of relevant experience
in a technical service role. Ability to
read electrical schematics
and troubleshoot
electrical wiring . Mechanical proficiency
and experience working with machinery. Proficiency in
Microsoft Office tools
(Word, Excel, Outlook). Familiarity with
ERP systems
for tracking and reporting purposes. Strong
customer service
and organizational skills. Valid driver’s license
with no major violations in the last 3 years. Willingness to travel up to
90% annually , including weekends and international travel (less than 10%). Additional Information: Business Hours:
Monday through Friday, with flexibility for weekend travel as needed. Location:
One role in Texas , three near major airports (Chicago, Indianapolis, or Detroit). Travel:
Extensive travel up to
90% , with some international assignments. This is an equal opportunity employer. Seniority level
Mid-Senior level Employment type
Full-time Job function
Manufacturing Industries
Packaging and Containers Manufacturing and Automation Machinery Manufacturing
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Texas or
located near major airports
(Chicago, Indianapolis, Detroit, etc.) Job Type:
Hourly, up to 90% travel Industry:
Machinery Manufacturing About the Company:
A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals. About the Role:
We are seeking
4 Field Service Technicians
to provide exceptional technical service, training, and support to our customers. This is a
high-priority position
with
one role based in Texas
and
three positions located near major airports
(Chicago, Indianapolis, Detroit, etc.) to facilitate travel. The job involves
80-90% travel , requiring flexibility for domestic and occasional international assignments. These roles involve
on-site troubleshooting, maintenance, and installations
with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both
mechanical and electrical expertise
and excel in customer service. Key Responsibilities: Provide on-site
installation, maintenance, and repair services
during field visits. Troubleshoot
mechanical and electrical systems
and resolve service-related issues efficiently. Collaborate with internal teams (production, service, and project management) to deliver high-quality service. Maintain detailed and timely service reports, logs, and documentation. Utilize
ERP tools
to track service actions and generate customer experience reports. Understand and respond to customer needs, offering recommendations as appropriate. Cultivate positive, long-term customer relationships. Uphold company protocols and maintain compliance with field service standards. Compensation: Base pay:
$26-$36/hour, depending on experience. In-plan compensation:
Additional
$15/hour
( on top of base pay ) while working with customers. Overtime pay:
Saturday overtime and regular overtime available. Qualifications: High School Diploma required;
Technical Diploma
preferred; Bachelor’s degree is a plus. 2+ years of relevant experience
in a technical service role. Ability to
read electrical schematics
and troubleshoot
electrical wiring . Mechanical proficiency
and experience working with machinery. Proficiency in
Microsoft Office tools
(Word, Excel, Outlook). Familiarity with
ERP systems
for tracking and reporting purposes. Strong
customer service
and organizational skills. Valid driver’s license
with no major violations in the last 3 years. Willingness to travel up to
90% annually , including weekends and international travel (less than 10%). Additional Information: Business Hours:
Monday through Friday, with flexibility for weekend travel as needed. Location:
One role in Texas , three near major airports (Chicago, Indianapolis, or Detroit). Travel:
Extensive travel up to
90% , with some international assignments. This is an equal opportunity employer. Seniority level
Mid-Senior level Employment type
Full-time Job function
Manufacturing Industries
Packaging and Containers Manufacturing and Automation Machinery Manufacturing
#J-18808-Ljbffr