Monro, Inc.
Overview
Automotive Store Manager at Monro, Inc. The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests. Salary : $65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential monthly bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates and ensure store is in excellent condition and guest-ready. Schedule guest appointments and assign teammates according to skill level for efficient completion of services/repairs. Aim to achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to guest needs in areas of sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies, governmental standards including environmental codes, and ASNI/OSHA standards; consistently follow safety policies. Maintain technical knowledge and complete Monro University training modules. Operate and maintain all equipment safely according to Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals; strong problem-solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests; complete all Monro required training. Valid driver’s license with satisfactory MVR; ability to operate customer’s vehicles for test drives. Guest and team-focused mindset with experience in customer-facing environments; strong verbal and written communication; basic math skills; proactive multitasking in a fast-paced environment. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work Environment & Physical Requirements
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt and dust. Flexible hours including evenings, weekends, and holidays may be required. Physical requirements include lifting up to 50 lbs, standing/walking for long periods, and reaching and bending as needed. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation and holidays Employee Discounts Career Development and ASE certification reimbursement Monro conducts criminal background checks as part of our employment process. We are an Equal Employment Opportunity/Affirmative Action employer and consider applicants regardless of race, color, religion, national origin, disability status, veteran status, or any other protected status.
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Automotive Store Manager at Monro, Inc. The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests. Salary : $65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential monthly bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates and ensure store is in excellent condition and guest-ready. Schedule guest appointments and assign teammates according to skill level for efficient completion of services/repairs. Aim to achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to guest needs in areas of sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies, governmental standards including environmental codes, and ASNI/OSHA standards; consistently follow safety policies. Maintain technical knowledge and complete Monro University training modules. Operate and maintain all equipment safely according to Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals; strong problem-solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests; complete all Monro required training. Valid driver’s license with satisfactory MVR; ability to operate customer’s vehicles for test drives. Guest and team-focused mindset with experience in customer-facing environments; strong verbal and written communication; basic math skills; proactive multitasking in a fast-paced environment. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work Environment & Physical Requirements
This job operates in an automotive shop environment with moderate noise, exposure to chemicals, odors, dirt and dust. Flexible hours including evenings, weekends, and holidays may be required. Physical requirements include lifting up to 50 lbs, standing/walking for long periods, and reaching and bending as needed. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation and holidays Employee Discounts Career Development and ASE certification reimbursement Monro conducts criminal background checks as part of our employment process. We are an Equal Employment Opportunity/Affirmative Action employer and consider applicants regardless of race, color, religion, national origin, disability status, veteran status, or any other protected status.
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