Wagner Equipment
Machine Control Field Service Technician
Wagner Equipment, Grand Junction, Colorado, United States, 81503
Overview
Machine Control Field Service Technician Location: Grand Junction, CO Position details include field service installation and troubleshooting of the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co., serving internal and external customers with training and support on the full line of technology products. Responsibilities
Completes detailed service reports in a timely manner (within 24 hours from last labor) Completes and submits time cards daily Completes and submits warranty paperwork for serviced products (within 24 hours from last labor) Provides assistance in warehouse with testing and upgrading technology components Completes all required paperwork, labels and returns warrantable parts; coordinates shipping to WECo stores, repair centers, or factory locations Maintains electronic and hard copy libraries of technical service literature Responds promptly to customer technical and support calls Communicates with customers regarding installations and locations of machines Provides on-site or call-in service support for customer-purchased extended support agreements Tracks and reports product problems to WECo and factory contacts Assists service managers with customer, dealer, and manufacturer policy settlements Communicates possible sales and upgrade leads to Technology Products sales staff Provides competitive activity feedback to Technology Sales Specialists Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed Registers new AccuGrade displays with Caterpillar prior to installation Performs installs of AG Technology Products on new and retrofitted AGCO equipment and competitive machines Performs installations of Trimble and CAT AccuGrade machine control and guidance products on earthmoving equipment Performs basic welding functions Locates, downloads, and uploads applicable software across the tech products range and maintains files on laptop Provides support for Technology System demos; develops good working relationships with customer personnel and provides training as needed Learns and uses supplier websites, price books, and manuals Installs Asset management products (e.g., Product Link, Trimble CrossCheck, Trimble TrimTrac) Supports self-development through outside schooling and professional activities Assists in office and warehouse roles as needed Supports marketing and customer service for AG and Machine Control & Guidance Technology Products Other duties as assigned by manager Benefits
PTO up to 96 hours in the first year and 8 company-paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans – 401K and Roth 401K; company contribution up to 7% for eligible employees Tuition Reimbursement Employee Assistance Program (EAP) Credit union benefits and payroll deduction options Additional benefits: Unum Supplemental Life Insurance, Aflac, ID WatchDog, discounted employee phone plans Pay, Location & Schedule
Pay Rate: $35.00 - $45.00 per hour; dependent on education and experience. Location: 2322 I-70 Frontage Rd, Grand Junction, CO 81505 Work Environment
Noise: Loud Indoors and outdoors Physical Demands
Standing, walking, talking, sitting, use of hands, hearing Squatting/kneeling, climbing ladders/stairs Medium work with lifting/moving up to 60 pounds Data entry, telephone skills, safety awareness Reading/writing, reasoning, organizational, communication, and math skills Product knowledge and strong troubleshooting abilities Knowledge of electrical systems, GPS, Microsoft Word/Excel, DBS, ET/SIS/SIS Web/STW, Epsilon (AGCO), and ACGO One Travel
75% – 100% travel required Qualifications
High School Diploma or GED 3+ years technical or mechanical experience (machine service/maintenance) 3+ years customer service experience Additional Eligibility
Must pass pre-employment screenings including background checks, drug/alcohol testing, fit-for-duty testing, and other job-related tests Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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Machine Control Field Service Technician Location: Grand Junction, CO Position details include field service installation and troubleshooting of the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co., serving internal and external customers with training and support on the full line of technology products. Responsibilities
Completes detailed service reports in a timely manner (within 24 hours from last labor) Completes and submits time cards daily Completes and submits warranty paperwork for serviced products (within 24 hours from last labor) Provides assistance in warehouse with testing and upgrading technology components Completes all required paperwork, labels and returns warrantable parts; coordinates shipping to WECo stores, repair centers, or factory locations Maintains electronic and hard copy libraries of technical service literature Responds promptly to customer technical and support calls Communicates with customers regarding installations and locations of machines Provides on-site or call-in service support for customer-purchased extended support agreements Tracks and reports product problems to WECo and factory contacts Assists service managers with customer, dealer, and manufacturer policy settlements Communicates possible sales and upgrade leads to Technology Products sales staff Provides competitive activity feedback to Technology Sales Specialists Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed Registers new AccuGrade displays with Caterpillar prior to installation Performs installs of AG Technology Products on new and retrofitted AGCO equipment and competitive machines Performs installations of Trimble and CAT AccuGrade machine control and guidance products on earthmoving equipment Performs basic welding functions Locates, downloads, and uploads applicable software across the tech products range and maintains files on laptop Provides support for Technology System demos; develops good working relationships with customer personnel and provides training as needed Learns and uses supplier websites, price books, and manuals Installs Asset management products (e.g., Product Link, Trimble CrossCheck, Trimble TrimTrac) Supports self-development through outside schooling and professional activities Assists in office and warehouse roles as needed Supports marketing and customer service for AG and Machine Control & Guidance Technology Products Other duties as assigned by manager Benefits
PTO up to 96 hours in the first year and 8 company-paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans – 401K and Roth 401K; company contribution up to 7% for eligible employees Tuition Reimbursement Employee Assistance Program (EAP) Credit union benefits and payroll deduction options Additional benefits: Unum Supplemental Life Insurance, Aflac, ID WatchDog, discounted employee phone plans Pay, Location & Schedule
Pay Rate: $35.00 - $45.00 per hour; dependent on education and experience. Location: 2322 I-70 Frontage Rd, Grand Junction, CO 81505 Work Environment
Noise: Loud Indoors and outdoors Physical Demands
Standing, walking, talking, sitting, use of hands, hearing Squatting/kneeling, climbing ladders/stairs Medium work with lifting/moving up to 60 pounds Data entry, telephone skills, safety awareness Reading/writing, reasoning, organizational, communication, and math skills Product knowledge and strong troubleshooting abilities Knowledge of electrical systems, GPS, Microsoft Word/Excel, DBS, ET/SIS/SIS Web/STW, Epsilon (AGCO), and ACGO One Travel
75% – 100% travel required Qualifications
High School Diploma or GED 3+ years technical or mechanical experience (machine service/maintenance) 3+ years customer service experience Additional Eligibility
Must pass pre-employment screenings including background checks, drug/alcohol testing, fit-for-duty testing, and other job-related tests Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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