Brightstar Lottery
Lottery Field Service Technician at Brightstar Lottery
Location: Cranbury, NJ, US, 08512
Requisition ID: 17895
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Area of Coverage Monmouth, Ocean, Atlantic, and Cape May Counties.
Responsibilities
Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper and bet slips and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Building Bright Futures!
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED equivalent required.
1 - 2 years of experience in a customer service-related position.
1 - 2 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
Physical Requirements: Must be able to climb a ladder, lift and transport equipment weighing up to fifty (50) pounds for a significant distance with the aid of lifts (e.g., from a parked vehicle to a point within the Retailer's location). Must be able to transport with colleagues’ assistance and lifts, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights for the installation of equipment and work in close quarters.
Must reside in proximity to the area of coverage.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $17.45-$23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: New Jersey
Seniority Level Entry level
Employment Type Full-time
Job Function Engineering and Information Technology
Industries
IT Services and IT Consulting
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Requisition ID: 17895
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Area of Coverage Monmouth, Ocean, Atlantic, and Cape May Counties.
Responsibilities
Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper and bet slips and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Building Bright Futures!
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Qualifications
High school degree or GED equivalent required.
1 - 2 years of experience in a customer service-related position.
1 - 2 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
Physical Requirements: Must be able to climb a ladder, lift and transport equipment weighing up to fifty (50) pounds for a significant distance with the aid of lifts (e.g., from a parked vehicle to a point within the Retailer's location). Must be able to transport with colleagues’ assistance and lifts, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights for the installation of equipment and work in close quarters.
Must reside in proximity to the area of coverage.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $17.45-$23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market: New Jersey
Seniority Level Entry level
Employment Type Full-time
Job Function Engineering and Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr