La Crosse County Library, Inc.
CHILD SUPPORT - CHILD SUPPORT SPECIALIST
La Crosse County Library, Inc., La Crosse, Wisconsin, us, 54602
CHILD SUPPORT - CHILD SUPPORT SPECIALIST
Job Description
About La Crosse County :
At La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents.
Wisconsin Retirement System (WRS) : A top-rated pension program.
Affordable Insurance Premiums : Comprehensive health, dental, and vision coverage.
Generous Paid Time Off : Vacation, sick, and 10+ paid holidays annually.
Work-Life Balance : Flexible schedules and wellness programs.
Diversity, Equity, Inclusion, and Belonging (DEIB) :
At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.
Overview FLSA: Non-Exempt. Under general supervision, establishes paternity and establishes and enforces child support orders by using the KIDS state wide computer system and by locating absent parents; gathering relevant information and legal evidence from interviews, correspondence and computer searches; organizing and evaluating information; determining the appropriate enforcement action; preparing paperwork for the attorneys to initiate necessary legal actions; monitoring the status of cases; and performing confidential investigations. This job also requires the ability to interpret, explain child support court orders, payment records and financial reports. Employees have direct responsibility to the Child Support Supervisor. Employees in this class work under close supervision initially but may operate with moderate independence under general guidelines after acquiring experience with the Agency.
Essential Leadership Functions Act with Integrity and Build Trust Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service Understand and address the needs and concerns of the community
Drive initiatives that create positive impacts beyond the organization
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions Contacts or interviews parents, employers, social service agencies, other child support agencies, and other government agencies to obtain necessary information to explain the status of cases and case processing options to case participants.
Conducts investigations to obtain information to process cases or locate non-custodial/custodial parents. Uses a variety of avenues to identify, research, and verify name, address, location, place of work, and other important information such as income.
Works through the legal process and prepares correspondence and legal documents such as stipulations, orders, motions, affidavits, subpoenas, summons, petitions, warrants, income withholding, and other legal documents required to establish, enforce, or modify child support.
Takes appropriate action on KIDS work list items; processes cases and works reports to meet KIDS timelines as required by federal regulation.
Negotiates with case parties and other agencies; confers with support attorneys regarding unusual or difficult cases.
Enters in the KIDS system a record of all actions taken. Maintains confidentiality of work-related matters.
This is a public service position, and employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors, and public officials.
Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.
Physical demands: Sits/stands at desk, uses hearing, near vision and fingering for typing, word processing, calculators or other office machines. Talks to clients, callers, department staff. Sits, stands, bends, reaches, and moves about the office intermittently throughout the day. Handles papers and manuals, etc., lift files, copy paper and other office materials.
Related Job Functions Backs up front-office receptionist, as necessary or required, in that person's absence.
This job description is not intended to encompass every job duty or responsibility but is only illustrative.
This position is required to perform other duties as may be assigned or required.
Knowledge, Skills and Abilities A person in this position must have a high level of resiliency to receive negative feedback and not take it personally.
Knowledge of relevant laws, regulations and guidelines.
Knowledge of family law procedures and practices.
Knowledge of legal terms and documents.
Knowledge of financial statements, such as income tax forms and personal budgets.
Knowledge of court orders; knowledge of child support payment distribution.
Basic computer skills.
Skills in grammar and spelling.
Skills in typing, writing, organization and prioritization.
Skills in critical thinking and problem solving for the purpose of gathering, organizing and evaluating information for the purpose of determining the next appropriate action.
Skills in interpreting and applying complex rules, regulations, guidelines and statutes.
Skills in investigative interviewing, research and communication.
Ability to remain impartial and diplomatic when interacting with clients with competing interests.
Ability to exercise independent judgment and carryout assignments with minimal supervision, while recognizing when it is appropriate to ask for guidance.
Ability to maintain confidentiality of records.
Ability to negotiate financial agreements with parties.
Ability to effectively communicate and maintain a professional demeanor, especially in instances when the information being communicated, may not be well‑received.
Ability to adapt to ever‑changing scenarios and accept outcomes that may be beyond the scope of this role to control.
Ability to relate to people in an unprejudiced and understanding manner, while maintaining appropriate emotional boundaries.
Ability to continuously learn from unique scenarios and apply that learning in future similar scenarios.
Training, Experience and Other Requirements Education and experience related to business, family law, legal processes, human services and/or review and interpretation of financial data.
Preference for training or experience using the State of Wisconsin's KIDS (Kids Information Data System) software.
Experience in office using up-to-date equipment, computers, word processing, windows and various software packages. Must have Microsoft Office experience.
Proven work history of organizational skills, meeting deadlines, and handling job duties with minimal errors.
Excellent interpersonal skills and maturity in dealing with the public and effective communications skills to deal with case participants in all situations which sometimes become difficult.
Appointment will be conditional upon successful completion of a Federal Bureau of Investigation (FBI) fingerprint based criminal background check conducted by the State Department of Justice.
Equal Opportunity Employer Statement La Crosse County is proud to be an Equal Opportunity Employer.
If you need accommodations for a disability during the selection or interview process, please get in touch with Human Resources at jobs@lacrossecounty.org .
Application Process All applications must be submitted through our career website . Please ensure your application is complete and accurate, our hiring process highly values attention to detail.
#J-18808-Ljbffr
At La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents.
Wisconsin Retirement System (WRS) : A top-rated pension program.
Affordable Insurance Premiums : Comprehensive health, dental, and vision coverage.
Generous Paid Time Off : Vacation, sick, and 10+ paid holidays annually.
Work-Life Balance : Flexible schedules and wellness programs.
Diversity, Equity, Inclusion, and Belonging (DEIB) :
At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.
Overview FLSA: Non-Exempt. Under general supervision, establishes paternity and establishes and enforces child support orders by using the KIDS state wide computer system and by locating absent parents; gathering relevant information and legal evidence from interviews, correspondence and computer searches; organizing and evaluating information; determining the appropriate enforcement action; preparing paperwork for the attorneys to initiate necessary legal actions; monitoring the status of cases; and performing confidential investigations. This job also requires the ability to interpret, explain child support court orders, payment records and financial reports. Employees have direct responsibility to the Child Support Supervisor. Employees in this class work under close supervision initially but may operate with moderate independence under general guidelines after acquiring experience with the Agency.
Essential Leadership Functions Act with Integrity and Build Trust Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service Understand and address the needs and concerns of the community
Drive initiatives that create positive impacts beyond the organization
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions Contacts or interviews parents, employers, social service agencies, other child support agencies, and other government agencies to obtain necessary information to explain the status of cases and case processing options to case participants.
Conducts investigations to obtain information to process cases or locate non-custodial/custodial parents. Uses a variety of avenues to identify, research, and verify name, address, location, place of work, and other important information such as income.
Works through the legal process and prepares correspondence and legal documents such as stipulations, orders, motions, affidavits, subpoenas, summons, petitions, warrants, income withholding, and other legal documents required to establish, enforce, or modify child support.
Takes appropriate action on KIDS work list items; processes cases and works reports to meet KIDS timelines as required by federal regulation.
Negotiates with case parties and other agencies; confers with support attorneys regarding unusual or difficult cases.
Enters in the KIDS system a record of all actions taken. Maintains confidentiality of work-related matters.
This is a public service position, and employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors, and public officials.
Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.
Physical demands: Sits/stands at desk, uses hearing, near vision and fingering for typing, word processing, calculators or other office machines. Talks to clients, callers, department staff. Sits, stands, bends, reaches, and moves about the office intermittently throughout the day. Handles papers and manuals, etc., lift files, copy paper and other office materials.
Related Job Functions Backs up front-office receptionist, as necessary or required, in that person's absence.
This job description is not intended to encompass every job duty or responsibility but is only illustrative.
This position is required to perform other duties as may be assigned or required.
Knowledge, Skills and Abilities A person in this position must have a high level of resiliency to receive negative feedback and not take it personally.
Knowledge of relevant laws, regulations and guidelines.
Knowledge of family law procedures and practices.
Knowledge of legal terms and documents.
Knowledge of financial statements, such as income tax forms and personal budgets.
Knowledge of court orders; knowledge of child support payment distribution.
Basic computer skills.
Skills in grammar and spelling.
Skills in typing, writing, organization and prioritization.
Skills in critical thinking and problem solving for the purpose of gathering, organizing and evaluating information for the purpose of determining the next appropriate action.
Skills in interpreting and applying complex rules, regulations, guidelines and statutes.
Skills in investigative interviewing, research and communication.
Ability to remain impartial and diplomatic when interacting with clients with competing interests.
Ability to exercise independent judgment and carryout assignments with minimal supervision, while recognizing when it is appropriate to ask for guidance.
Ability to maintain confidentiality of records.
Ability to negotiate financial agreements with parties.
Ability to effectively communicate and maintain a professional demeanor, especially in instances when the information being communicated, may not be well‑received.
Ability to adapt to ever‑changing scenarios and accept outcomes that may be beyond the scope of this role to control.
Ability to relate to people in an unprejudiced and understanding manner, while maintaining appropriate emotional boundaries.
Ability to continuously learn from unique scenarios and apply that learning in future similar scenarios.
Training, Experience and Other Requirements Education and experience related to business, family law, legal processes, human services and/or review and interpretation of financial data.
Preference for training or experience using the State of Wisconsin's KIDS (Kids Information Data System) software.
Experience in office using up-to-date equipment, computers, word processing, windows and various software packages. Must have Microsoft Office experience.
Proven work history of organizational skills, meeting deadlines, and handling job duties with minimal errors.
Excellent interpersonal skills and maturity in dealing with the public and effective communications skills to deal with case participants in all situations which sometimes become difficult.
Appointment will be conditional upon successful completion of a Federal Bureau of Investigation (FBI) fingerprint based criminal background check conducted by the State Department of Justice.
Equal Opportunity Employer Statement La Crosse County is proud to be an Equal Opportunity Employer.
If you need accommodations for a disability during the selection or interview process, please get in touch with Human Resources at jobs@lacrossecounty.org .
Application Process All applications must be submitted through our career website . Please ensure your application is complete and accurate, our hiring process highly values attention to detail.
#J-18808-Ljbffr