SSD Alarm
Customer Support / Collection Representative - Anaheim, CA
SSD Alarm, Anaheim, California, United States, 92808
Overview
Join to apply for the
Customer Support / Collection Representative - Anaheim, CA
role at
SSD Alarm . With over 50 years in the industry, SSD Alarm has grown to be one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced
Customer Support/Collections Representative
to join our team in
Anaheim, CA . Responsibilities
Perform high-volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Respond to client questions, complaints and concerns Reconcile credit memos and pre-payments against open invoices Collaborate with team members and management to maintain collection numbers and client satisfaction Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statements and dunning letters as required Respond promptly to achieve client satisfaction and maintain relationships Perform additional assignments as directed by the Accounting Manager Qualifications
3-5 years of customer service/collections experience Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and type minimum 40 WPM Excellent written and verbal communication and the ability to actively listen to clients Ability to work independently and be part of a team Ability to be empathetic and understand emotions and situations Ability to be resilient and persistent Ability to build relationships Ability to think analytically and critically Must be naturally competitive Must have a continuous learning mindset Benefits and Employment Details
Competitive salary and benefits package including 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. Location
1740 N. Lemon Street, Anaheim, CA 92801 Job Type
Full-Time Seniority level
Mid-Senior level Employment type
Full-time Job function
Accounting/Auditing and Finance Industries: Security and Investigations
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Join to apply for the
Customer Support / Collection Representative - Anaheim, CA
role at
SSD Alarm . With over 50 years in the industry, SSD Alarm has grown to be one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced
Customer Support/Collections Representative
to join our team in
Anaheim, CA . Responsibilities
Perform high-volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Respond to client questions, complaints and concerns Reconcile credit memos and pre-payments against open invoices Collaborate with team members and management to maintain collection numbers and client satisfaction Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statements and dunning letters as required Respond promptly to achieve client satisfaction and maintain relationships Perform additional assignments as directed by the Accounting Manager Qualifications
3-5 years of customer service/collections experience Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and type minimum 40 WPM Excellent written and verbal communication and the ability to actively listen to clients Ability to work independently and be part of a team Ability to be empathetic and understand emotions and situations Ability to be resilient and persistent Ability to build relationships Ability to think analytically and critically Must be naturally competitive Must have a continuous learning mindset Benefits and Employment Details
Competitive salary and benefits package including 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. Location
1740 N. Lemon Street, Anaheim, CA 92801 Job Type
Full-Time Seniority level
Mid-Senior level Employment type
Full-time Job function
Accounting/Auditing and Finance Industries: Security and Investigations
#J-18808-Ljbffr