AQuity Solutions
Location:
Unassigned
8951 Cypress Waters Blvd
Dallas, TX 75019, USA
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere. Responsibilities: Communicate with patients via inbound and outbound phone calls Provide knowledgeable answers to questions regarding medical bills and accounts Understand and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc. Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs, and handle each situation accordingly Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients Qualifications Required: Excellent organization, customer service, and communication skills Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools Problem-solving skills, good judgment, attention to detail, and follow-through are a must Ability to multi-task and work within multiple systems at the same time Able to work with little or no supervision Preferred: Experience in customer service (1 year) Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) On-site patient contact center (call center) experience (1 year) Job Type:
Full-time, On-site Compensation and Benefits:
The pay range for this position is $18.50 - $19.50 per hour. Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere. Responsibilities: Communicate with patients via inbound and outbound phone calls Provide knowledgeable answers to questions regarding medical bills and accounts Understand and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc. Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs, and handle each situation accordingly Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients Qualifications Required: Excellent organization, customer service, and communication skills Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools Problem-solving skills, good judgment, attention to detail, and follow-through are a must Ability to multi-task and work within multiple systems at the same time Able to work with little or no supervision Preferred: Experience in customer service (1 year) Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) On-site patient contact center (call center) experience (1 year) Job Type:
Full-time, On-site Compensation and Benefits:
The pay range for this position is $18.50 - $19.50 per hour. Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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